Service Networking A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      12. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      13. What is the scope?

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      14. How do you build the right business case?

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      15. If substitutes have been appointed, have they been briefed on the Service networking goals and received regular communications as to the progress to date?

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      16. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      17. Have all of the relationships been defined properly?

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      18. What constraints exist that might impact the team?

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      19. Are the Service networking requirements testable?

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      20. Are accountability and ownership for Service networking clearly defined?

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      21. Have all basic functions of Service networking been defined?

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      22. Is Service networking linked to key stakeholder goals and objectives?

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      23. What critical content must be communicated – who, what, when, where, and how?

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      24. What would be the goal or target for a Service networking’s improvement team?

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      25. What is the context?

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      26. What is out of scope?

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      27. How often are the team meetings?

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      28. How do you keep key subject matter experts in the loop?

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      29. Have the customer needs been translated into specific, measurable requirements? How?

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      30. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      31. When is/was the Service networking start date?

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      32. Is there a critical path to deliver Service networking results?

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      33. What was the context?

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      34. What sources do you use to gather information for a Service networking study?

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      35. What is in the scope and what is not in scope?

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      36. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      37. Has the Service networking work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      38. How are consistent Service networking definitions important?

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      39. What is out-of-scope initially?

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      40. Who are the Service networking improvement team members, including Management Leads and Coaches?

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      41. Has a team charter been developed and communicated?

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      42. What are the compelling stakeholder reasons for embarking on Service networking?

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      43. How do you hand over Service networking context?

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      44. Are the Service networking requirements complete?

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      45. Has everyone on the team, including the team leaders, been properly trained?

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      46. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      47. What intelligence can you gather?

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      48. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      49. Where can you gather more information?

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      50. Is special Service networking user knowledge required?

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      51. Has a project plan, Gantt chart, or similar been developed/completed?

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      52. Are audit criteria, scope, frequency and methods defined?

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      53. Who defines (or who defined) the rules and roles?

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      54. Are all requirements met?

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      55. What is the scope of the СКАЧАТЬ