Service Networking A Complete Guide - 2020 Edition. Gerardus Blokdyk

Чтение книги онлайн.

СКАЧАТЬ What information do you gather?

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      102. The political context: who holds power?

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      103. What is in scope?

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      104. What are (control) requirements for Service networking Information?

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      105. How do you gather Service networking requirements?

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      106. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      107. What is the definition of Service networking excellence?

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      108. What is the worst case scenario?

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      109. Is Service networking currently on schedule according to the plan?

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      110. Does the team have regular meetings?

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      111. What are the Service networking use cases?

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      112. What are the rough order estimates on cost savings/opportunities that Service networking brings?

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      113. What Service networking requirements should be gathered?

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      114. Is there a clear Service networking case definition?

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      115. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      116. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      117. How have you defined all Service networking requirements first?

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      118. What are the core elements of the Service networking business case?

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      119. Is the work to date meeting requirements?

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      120. What happens if Service networking’s scope changes?

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      121. Who approved the Service networking scope?

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      122. How did the Service networking manager receive input to the development of a Service networking improvement plan and the estimated completion dates/times of each activity?

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      123. How do you think the partners involved in Service networking would have defined success?

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      124. Is the Service networking scope complete and appropriately sized?

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      125. Are required metrics defined, what are they?

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      126. What are the Service networking tasks and definitions?

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      127. Has a high-level ‘as is’ process map been completed, verified and validated?

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      128. What Service networking services do you require?

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      129. What knowledge or experience is required?

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      130. When are meeting minutes sent out? Who is on the distribution list?

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      131. What is a worst-case scenario for losses?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Service networking Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      2. How can you manage cost down?

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      3. What causes mismanagement?

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      4. What are the types and number of measures to use?

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      5. Are you aware of what could cause a problem?

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      6. Which measures and indicators matter?

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      7. How do you verify and validate the Service networking data?

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      8. How do you verify Service networking completeness and accuracy?

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      9. СКАЧАТЬ