Process Thinking A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ Thinking work when assigned and in a timely fashion?

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      108. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      109. How do you manage unclear Process Thinking requirements?

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      110. How does the Process Thinking manager ensure against scope creep?

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      111. What is the scope of Process Thinking?

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      112. Is the Process Thinking scope manageable?

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      113. Do you have organizational privacy requirements?

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      114. Is there a clear Process Thinking case definition?

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      115. Are different versions of process maps needed to account for the different types of inputs?

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      116. How is the team tracking and documenting its work?

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      117. Is the team equipped with available and reliable resources?

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      118. Are resources adequate for the scope?

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      119. What key stakeholder process output measure(s) does Process Thinking leverage and how?

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      120. Has a Process Thinking requirement not been met?

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      121. What customer feedback methods were used to solicit their input?

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      122. Has everyone on the team, including the team leaders, been properly trained?

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      123. How will the Process Thinking team and the group measure complete success of Process Thinking?

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      124. What system do you use for gathering Process Thinking information?

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      125. Have the customer needs been translated into specific, measurable requirements? How?

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      126. Does the team have regular meetings?

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      127. What happens if Process Thinking’s scope changes?

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      128. Are improvement team members fully trained on Process Thinking?

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      129. Is there a critical path to deliver Process Thinking results?

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      130. Are required metrics defined, what are they?

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      131. What sources do you use to gather information for a Process Thinking study?

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      132. What are (control) requirements for Process Thinking Information?

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      133. What information do you gather?

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      134. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      135. What is out of scope?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Process Thinking Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How will effects be measured?

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      2. What tests verify requirements?

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      3. Where is the cost?

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      4. How do you verify if Process Thinking is built right?

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      5. Do you have any cost Process Thinking limitation requirements?

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      6. What can be used to verify compliance?

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      7. Are the Process Thinking benefits worth its costs?

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      8. What does verifying compliance entail?

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      9. How can you reduce costs?

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      10. What details are required of the Process Thinking cost structure?

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      11. How can a Process Thinking test verify your ideas or assumptions?

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      12. СКАЧАТЬ