Making Perfect. Teri Ann Lindeberg

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СКАЧАТЬ healthy, friendly internal competition.

UNDERSTOOD AND ACCEPTED COMPANY DECISIONS

      “We were stressed about redundancies but looking back now it is understood why we needed them – now everyone is ready to work and are in a good mood –the team feels good”… “Happy we reacted first – feel we are very strong as a company and very smart”… “Feel positive we will overcome all difficulties – in this company I learned one very important thing – there are no problems we cannot overcome.”

      This is the second crisis I had worked through in Russia. The first was the financial crisis of 1998. Recruitment is an industry that gets hit hard in such times and it is typical for revenues to drop by as much as 80%. It is not an easy process to go through and the only way for a company to survive is to cut expenses, of which the biggest is payroll (that is, in effect, people).

      For many of the 20– and 30-year olds on our team, this was the first serious economic downturn they had encountered and their initial experience with its related down-sizing. As the owner and CEO of the company, I did my best to communicate to all members of the team what was happening and why, and what our future plans were.

      I did this in both verbal and written email form in order to keep everyone in the know as often as possible. I acted fast and kept the best and longest-standing employees with the company, retaining more than 60% of our team – all the while knowing our revenues were due to drop by around 80%.

      Employees want:

      • To understand why redundancies happen in their company during an economic crisis, or at any time;

      • To overcome the stress of redundancies in the company and push forward to new, happy, successful times;

      • Fast, strong and smart reactions to external problems; and

      • To know and feel that their company is capable of surviving external challenges and has the ability to thrive thereafter.

A GREAT TEAM OF GREAT PEOPLE

      “I joined due to the people I interviewed with who were very positive and driving – I love to learn from positive people”… “Highly professional people make Staffwell a highly professional company”… “Friendly people, I missed the people when I left and it is why I came back”… “Highly professional”… “Great Directors”… “Love the people and how they get along and that you can really learn from them”… “The sales team helps me a lot to understand things”… “Very friendly”…” Great communications”… “High talented individuals with great English”

      Having great people is the single largest key to the success of any company, especially ours. I was very happy to hear that our employees felt we had a great team. On occasion, we lose an individual here or there but it is always, at any given time, our core team and our combined core strength that keep us moving forward as a top-rate, developing company.

      We do look to hire certain types of people, and every year we tend to put more and more emphasis on this. Some of the traits we look for are: significant business experience, sales and customer service-oriented mindset, highly professional, ability to multi-task, hard working, strong communication skills, sharp professional image, and a friendly, positive outlook. We train on the rest.

      What makes us different from our competitors? Our team!

      Employees want:

      • To interview with positive and driven people;

      • To work with and learn from positive people;

      • To work for a highly professional company, staffed with highly professional people;

      • To work with friendly people;

      • To have great business development people working for the company;

      • To love their team members and have a close, team-spirit environment;

      • To be able to learn from their team members;

      • To have helpful team members;

      • To have team members who are good at communicating with them;

      • To work with talented people; and

      • To work in a multi-lingual environment with native and proficient English speakers.

TO LIKE THEIR JOB, ROLE AND INDUSTRY

      “I love the industry sector I recruit for”… “Flexible, individual work procedures are given”… “I love the recruitment industry the most”… I love that we work for many industry sectors as it gives a lot of well rounded experience”… “It is the first time I am my own boss and can be creative”… “Recruitment is always new and busy”.

      It is hard to be successful when you don’t enjoy what you do. I was really happy to discover that most of our team really enjoyed our industry, company and the roles they had.

      There is a lot of satisfaction from being in recruitment. It is a “feel good” industry where you feel you are truly needed: the client needs you to find, for them, exactly the type of person they seek, and candidates need assistance in being placed into a new career. When great matches are made, there is nothing like the appreciation received by both the client and candidate for the services you have provided them.

      In addition, I feel recruitment is a wonderful industry to work in as projects are inherently dynamic due the fact that clients, client contacts, vacancies and candidates are always changing. It is never dull and there is a lot of independence given in managing one’s time, projects and workload.

      Employees want:

      • To like the business sector they work in ;

      • To like the industry sectors in which the clients work;

      • To have flexible, individual work procedures;

      • To have variety in their work;

      • To be responsible for their own success or failure;

      • The opportunity to be creative in their work;

      • To have new projects; and

      • To be busy.

TO EARN A GOOD LIVING

      “It was the first time I had the opportunity to make more than just a base salary –and the bonuses here can be great”… “Very clear plan and compensation plan”… “A team that wants to earn well but also loves their work”… “I am earning money!”

      Having a very clear and well-defined compensation plan is important. Employees appreciate knowing exactly what they are going to be earning in base salary and having a well-formulated bonus or commission plan. This allows them to precisely gauge what they need to do in order to achieve their compensation goals. Having a clear plan for employees also promotes fairness within the team and in the company, and makes it easy to calculate due earnings and construct budgets.

      Often, when new team members join us, I am surprised to learn that the companies in which they previously worked, within our industry or others, did not provide lucid compensation plans. Their commissions and bonuses were subjective, and more dependent on their relationship with their boss, rather than on their actual performance. СКАЧАТЬ