Business Behavior A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      65. What are the Business behavior use cases?

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      66. Are audit criteria, scope, frequency and methods defined?

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      67. What customer feedback methods were used to solicit their input?

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      68. Are different versions of process maps needed to account for the different types of inputs?

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      69. What sort of initial information to gather?

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      70. How will the Business behavior team and the group measure complete success of Business behavior?

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      71. Why are you doing Business behavior and what is the scope?

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      72. What happens if Business behavior’s scope changes?

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      73. Who is gathering information?

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      74. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      75. Has the direction changed at all during the course of Business behavior? If so, when did it change and why?

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      76. Where can you gather more information?

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      77. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      78. What is a worst-case scenario for losses?

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      79. What information should you gather?

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      80. Is it clearly defined in and to your organization what you do?

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      81. What was the context?

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      82. Is there a Business behavior management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      83. Are approval levels defined for contracts and supplements to contracts?

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      84. What key stakeholder process output measure(s) does Business behavior leverage and how?

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      85. What critical content must be communicated – who, what, when, where, and how?

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      86. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      87. What are (control) requirements for Business behavior Information?

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      88. Are accountability and ownership for Business behavior clearly defined?

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      89. Are task requirements clearly defined?

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      90. How do you manage changes in Business behavior requirements?

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      91. When is/was the Business behavior start date?

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      92. Who are the Business behavior improvement team members, including Management Leads and Coaches?

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      93. Has a team charter been developed and communicated?

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      94. How do you gather Business behavior requirements?

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      95. Have all basic functions of Business behavior been defined?

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      96. Has a high-level ‘as is’ process map been completed, verified and validated?

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      97. What intelligence can you gather?

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      98. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      99. What gets examined?

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      100. Who defines (or who defined) the rules and roles?

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      101. How will variation in the actual durations of each activity be dealt with to ensure that the expected Business behavior results are met?

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      102. How does the Business behavior manager ensure against scope creep?

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      103. How do you gather requirements?

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      104. Is Business behavior linked to key stakeholder goals and objectives?

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      105. How do you keep key subject matter experts in the loop?

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      106. How have you defined all Business behavior requirements first?

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      107. Are there different segments of customers?

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