Enterprise Service Management A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ members, including Management Leads and Coaches?

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      50. Are roles and responsibilities formally defined?

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      51. What customer feedback methods were used to solicit their input?

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      52. Do you all define Enterprise service management in the same way?

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      53. What are the dynamics of the communication plan?

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      54. What information should you gather?

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      55. Are audit criteria, scope, frequency and methods defined?

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      56. Are the Enterprise service management requirements complete?

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      57. Has a project plan, Gantt chart, or similar been developed/completed?

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      58. What are the rough order estimates on cost savings/opportunities that Enterprise service management brings?

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      59. What is in scope?

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      60. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      61. Has everyone on the team, including the team leaders, been properly trained?

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      62. Is scope creep really all bad news?

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      63. What is the scope of Enterprise service management?

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      64. How do you manage scope?

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      65. Are all requirements met?

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      66. How and when will the baselines be defined?

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      67. How would you define Enterprise service management leadership?

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      68. Does the scope remain the same?

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      69. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      70. How would you define the culture at your organization, how susceptible is it to Enterprise service management changes?

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      71. Is special Enterprise service management user knowledge required?

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      72. Has/have the customer(s) been identified?

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      73. What is the context?

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      74. Is the Enterprise service management scope manageable?

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      75. How did the Enterprise service management manager receive input to the development of a Enterprise service management improvement plan and the estimated completion dates/times of each activity?

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      76. What intelligence can you gather?

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      77. Has your scope been defined?

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      78. How is the team tracking and documenting its work?

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      79. How can the value of Enterprise service management be defined?

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      80. What are the Enterprise service management use cases?

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      81. How do you build the right business case?

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      82. What constraints exist that might impact the team?

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      83. Is Enterprise service management linked to key stakeholder goals and objectives?

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      84. Is there a critical path to deliver Enterprise service management results?

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      85. Will a Enterprise service management production readiness review be required?

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      86. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      87. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      88. What knowledge or experience is required?

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      89. How do you manage changes in Enterprise service management requirements?

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      90. The political context: who holds power?

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      91. Is the work to date meeting requirements?

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      92. How will variation in the actual durations of each activity be dealt with to ensure that the expected Enterprise service management results are met?

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      93. What is out of scope?

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СКАЧАТЬ