Enterprise Service Management A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      86. Who should receive measurement reports?

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      87. Are you taking your company in the direction of better and revenue or cheaper and cost?

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      88. How do you verify and develop ideas and innovations?

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      89. How do you measure lifecycle phases?

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      90. Is the cost worth the Enterprise service management effort ?

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      91. What are the Enterprise service management investment costs?

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      92. What measurements are possible, practicable and meaningful?

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      93. How do you aggregate measures across priorities?

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      94. Did you tackle the cause or the symptom?

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      95. Which measures and indicators matter?

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      96. At what cost?

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      97. What does losing customers cost your organization?

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      98. What can be used to verify compliance?

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      99. Are the units of measure consistent?

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      100. What causes innovation to fail or succeed in your organization?

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      101. Who is involved in verifying compliance?

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      102. What is the root cause(s) of the problem?

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      103. Why do the measurements/indicators matter?

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      104. How long to keep data and how to manage retention costs?

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      105. How will effects be measured?

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      106. What are your operating costs?

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      107. How do you verify performance?

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      108. What is the cause of any Enterprise service management gaps?

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      109. Do the benefits outweigh the costs?

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      110. What are the costs?

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      111. How can you reduce costs?

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      112. What details are required of the Enterprise service management cost structure?

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      113. What does verifying compliance entail?

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      114. How much does it cost?

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      115. What tests verify requirements?

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      116. How sensitive must the Enterprise service management strategy be to cost?

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      117. What is an unallowable cost?

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      118. How do you quantify and qualify impacts?

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      119. What could cause you to change course?

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