Enterprise Service Management A Complete Guide - 2020 Edition. Gerardus Blokdyk
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Название: Enterprise Service Management A Complete Guide - 2020 Edition

Автор: Gerardus Blokdyk

Издательство: Ingram

Жанр: Зарубежная деловая литература

Серия:

isbn: 9781867461319

isbn:

СКАЧАТЬ Risk Data Sheet: Enterprise Service Management207

      2.36 Procurement Management Plan: Enterprise Service Management209

      2.37 Source Selection Criteria: Enterprise Service Management211

      2.38 Stakeholder Management Plan: Enterprise Service Management213

      2.39 Change Management Plan: Enterprise Service Management215

      3.0 Executing Process Group: Enterprise Service Management217

      3.1 Team Member Status Report: Enterprise Service Management219

      3.2 Change Request: Enterprise Service Management221

      3.3 Change Log: Enterprise Service Management223

      3.4 Decision Log: Enterprise Service Management225

      3.5 Quality Audit: Enterprise Service Management227

      3.6 Team Directory: Enterprise Service Management230

      3.7 Team Operating Agreement: Enterprise Service Management232

      3.8 Team Performance Assessment: Enterprise Service Management234

      3.9 Team Member Performance Assessment: Enterprise Service Management237

      3.10 Issue Log: Enterprise Service Management239

      4.0 Monitoring and Controlling Process Group: Enterprise Service Management241

      4.1 Project Performance Report: Enterprise Service Management243

      4.2 Variance Analysis: Enterprise Service Management245

      4.3 Earned Value Status: Enterprise Service Management247

      4.4 Risk Audit: Enterprise Service Management249

      4.5 Contractor Status Report: Enterprise Service Management251

      4.6 Formal Acceptance: Enterprise Service Management253

      5.0 Closing Process Group: Enterprise Service Management255

      5.1 Procurement Audit: Enterprise Service Management257

      5.2 Contract Close-Out: Enterprise Service Management260

      5.3 Project or Phase Close-Out: Enterprise Service Management262

      5.4 Lessons Learned: Enterprise Service Management264

      Index266

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What Enterprise service management problem should be solved?

      <--- Score

      2. Does Enterprise service management create potential expectations in other areas that need to be recognized and considered?

      <--- Score

      3. Who needs to know?

      <--- Score

      4. Will a response program recognize when a crisis occurs and provide some level of response?

      <--- Score

      5. What Enterprise service management events should you attend?

      <--- Score

      6. How do you recognize an objection?

      <--- Score

      7. Is it needed?

      <--- Score

      8. Are problem definition and motivation clearly presented?

      <--- Score

      9. What are the timeframes required to resolve each of the issues/problems?

      <--- Score

      10. Consider your own Enterprise service management project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

      <--- Score

      11. Are there recognized Enterprise service management problems?

      <--- Score

      12. Do you need to avoid or amend any Enterprise service management activities?

      <--- Score

      13. Who defines the rules in relation to any given issue?

      <--- Score

      14. Which issues are too important to ignore?

      <--- Score

      15. What needs to stay?

      <--- Score

      16. What are the stakeholder objectives to be achieved with Enterprise service management?

      <--- Score

      17. What resources or support might you need?

      <--- Score

      18. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

      <--- Score

      19. What tools and technologies are needed for a custom Enterprise service management project?

      <--- Score

      20. How do you recognize an Enterprise service management objection?

      <--- Score

      21. Are employees recognized for desired behaviors?

      <--- Score

      22. Do you have/need 24-hour access to key personnel?

      <--- Score

      23. What situation(s) led to this Enterprise service management Self Assessment?

      <--- Score

      24. What are your needs in relation to Enterprise service management skills, labor, equipment, and markets?

      <--- Score

      25. СКАЧАТЬ