Enterprise Service Management A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ What are the clients issues and concerns?

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      26. Why the need?

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      27. What should be considered when identifying available resources, constraints, and deadlines?

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      28. How does it fit into your organizational needs and tasks?

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      29. Why is this needed?

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      30. Where is training needed?

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      31. Think about the people you identified for your Enterprise service management project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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      32. What else needs to be measured?

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      33. What would happen if Enterprise service management weren’t done?

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      34. What is the Enterprise service management problem definition? What do you need to resolve?

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      35. Who needs budgets?

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      36. What are the minority interests and what amount of minority interests can be recognized?

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      37. Will new equipment/products be required to facilitate Enterprise service management delivery, for example is new software needed?

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      38. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      39. What creative shifts do you need to take?

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      40. Will it solve real problems?

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      41. How do you assess your Enterprise service management workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      42. How are the Enterprise service management’s objectives aligned to the group’s overall stakeholder strategy?

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      43. What prevents you from making the changes you know will make you a more effective Enterprise service management leader?

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      44. Who should resolve the Enterprise service management issues?

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      45. Do you know what you need to know about Enterprise service management?

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      46. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      47. How do you take a forward-looking perspective in identifying Enterprise service management research related to market response and models?

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      48. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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      49. Which information does the Enterprise service management business case need to include?

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      50. Do you need different information or graphics?

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      51. Does your organization need more Enterprise service management education?

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      52. What is the problem and/or vulnerability?

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      53. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      54. What Enterprise service management capabilities do you need?

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      55. What information do users need?

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      56. What vendors make products that address the Enterprise service management needs?

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      57. What training and capacity building actions are needed to implement proposed reforms?

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      58. Do you recognize Enterprise service management achievements?

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      59. Can management personnel recognize the monetary benefit of Enterprise service management?

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      60. What is the recognized need?

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      61. What needs to be done?

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      62. To what extent would your organization benefit from being recognized as a award recipient?

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      63. Does the problem have ethical dimensions?

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      64. When a Enterprise service management manager recognizes a problem, what options are available?

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      65. Are there any specific expectations or concerns about the Enterprise service management team, Enterprise service management itself?

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      66. Are there regulatory / compliance issues?

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      67. Who needs to СКАЧАТЬ