Self Service Store A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      59. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      60. Scope of sensitive information?

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      61. What is the worst case scenario?

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      62. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      63. What knowledge or experience is required?

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      64. Is it clearly defined in and to your organization what you do?

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      65. What Self service store requirements should be gathered?

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      66. Is there a clear Self service store case definition?

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      67. How do you manage changes in Self service store requirements?

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      68. How does the Self service store manager ensure against scope creep?

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      69. What is in scope?

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      70. Is the team equipped with available and reliable resources?

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      71. What was the context?

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      72. When are meeting minutes sent out? Who is on the distribution list?

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      73. Does the team have regular meetings?

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      74. Are all requirements met?

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      75. If substitutes have been appointed, have they been briefed on the Self service store goals and received regular communications as to the progress to date?

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      76. What is the definition of Self service store excellence?

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      77. Has a project plan, Gantt chart, or similar been developed/completed?

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      78. What would be the goal or target for a Self service store’s improvement team?

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      79. Has your scope been defined?

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      80. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      81. What are the core elements of the Self service store business case?

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      82. Has a high-level ‘as is’ process map been completed, verified and validated?

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      83. Is there any additional Self service store definition of success?

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      84. How would you define Self service store leadership?

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      85. Is the work to date meeting requirements?

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      86. How can the value of Self service store be defined?

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      87. What gets examined?

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      88. What are the dynamics of the communication plan?

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      89. Are customer(s) identified and segmented according to their different needs and requirements?

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      90. Does the scope remain the same?

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      91. What are the rough order estimates on cost savings/opportunities that Self service store brings?

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      92. Has/have the customer(s) been identified?

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      93. What are the Self service store tasks and definitions?

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      94. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      95. What are the Self service store use cases?

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      96. Has everyone on the team, including the team leaders, been properly trained?

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      97. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      98. What scope to assess?

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      99. Are the Self service store requirements complete?

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      100. How do you gather requirements?

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      101. What are the requirements for audit information?

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      102. Have all of the relationships been defined properly?

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