Self Service Store A Complete Guide - 2020 Edition. Gerardus Blokdyk
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Название: Self Service Store A Complete Guide - 2020 Edition

Автор: Gerardus Blokdyk

Издательство: Ingram

Жанр: Зарубежная деловая литература

Серия:

isbn: 9781867459859

isbn:

СКАЧАТЬ answer to this question is clearly defined’.

      There are two ways in which you can choose to interpret this statement;

      1.how aware are you that the answer to the question is clearly defined

      2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

      A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

      After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Self Service Store Scorecard on the second next page of the Self-Assessment.

      Your completed Self Service Store Scorecard will give you a clear presentation of which Self Service Store areas need attention.

      Self Service Store

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Self Service Store

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Self Service Store

      Scorecard Example12

      Self Service Store

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:90

      CRITERION #7: SUSTAIN:103

      Self Service Store and Managing Projects, Criteria for Project Managers:127

      1.0 Initiating Process Group: Self Service Store128

      1.1 Project Charter: Self Service Store130

      1.2 Stakeholder Register: Self Service Store132

      1.3 Stakeholder Analysis Matrix: Self Service Store133

      2.0 Planning Process Group: Self Service Store135

      2.1 Project Management Plan: Self Service Store137

      2.2 Scope Management Plan: Self Service Store139

      2.3 Requirements Management Plan: Self Service Store142

      2.4 Requirements Documentation: Self Service Store144

      2.5 Requirements Traceability Matrix: Self Service Store146

      2.6 Project Scope Statement: Self Service Store148

      2.7 Assumption and Constraint Log: Self Service Store150

      2.8 Work Breakdown Structure: Self Service Store152

      2.9 WBS Dictionary: Self Service Store154

      2.10 Schedule Management Plan: Self Service Store157

      2.11 Activity List: Self Service Store159

      2.12 Activity Attributes: Self Service Store161

      2.13 Milestone List: Self Service Store163

      2.14 Network Diagram: Self Service Store165

      2.15 Activity Resource Requirements: Self Service Store167

      2.16 Resource Breakdown Structure: Self Service Store169

      2.17 Activity Duration Estimates: Self Service Store171

      2.18 Duration Estimating Worksheet: Self Service Store173

      2.19 Project Schedule: Self Service Store175

      2.20 Cost Management Plan: Self Service Store177

      2.21 Activity Cost Estimates: Self Service Store179

      2.22 Cost Estimating Worksheet: Self Service Store181

      2.23 Cost Baseline: Self Service Store183

      2.24 Quality Management Plan: Self Service Store185

      2.25 Quality Metrics: Self Service Store187

      2.26 Process Improvement Plan: Self Service Store189

      2.27 Responsibility Assignment Matrix: Self Service Store191

      2.28 Roles and Responsibilities: Self Service Store193

      2.29 Human Resource Management Plan: Self Service Store195

      2.30 Communications Management Plan: Self Service Store197

      2.31 Risk Management Plan: Self Service Store199

      2.32 Risk Register: Self Service Store201

      2.33 Probability and Impact Assessment: Self Service Store203

      2.34 Probability and Impact Matrix: Self Service Store205

      2.35 Risk Data Sheet: Self Service Store207

      2.36 Procurement Management Plan: Self Service Store209

      2.37 Source Selection Criteria: Self Service Store211

      2.38 Stakeholder Management Plan: Self Service Store213

      2.39 Change Management Plan: Self Service Store215

      3.0 Executing СКАЧАТЬ