Self Service Store A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      103. What information do you gather?

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      104. Do you all define Self service store in the same way?

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      105. Is special Self service store user knowledge required?

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      106. What constraints exist that might impact the team?

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      107. Are the Self service store requirements testable?

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      108. Have all basic functions of Self service store been defined?

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      109. Is there a Self service store management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      110. How do you catch Self service store definition inconsistencies?

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      111. Is there a critical path to deliver Self service store results?

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      112. What intelligence can you gather?

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      113. What is the scope of the Self service store effort?

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      114. Will a Self service store production readiness review be required?

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      115. How would you define the culture at your organization, how susceptible is it to Self service store changes?

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      116. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      117. Are required metrics defined, what are they?

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      118. What is the scope of the Self service store work?

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      119. Is the Self service store scope complete and appropriately sized?

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      120. Are there any constraints known that bear on the ability to perform Self service store work? How is the team addressing them?

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      121. When is/was the Self service store start date?

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      122. How have you defined all Self service store requirements first?

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      123. Where can you gather more information?

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      124. Is scope creep really all bad news?

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      125. What is out-of-scope initially?

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      126. What is the definition of success?

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      127. Has the direction changed at all during the course of Self service store? If so, when did it change and why?

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      128. What customer feedback methods were used to solicit their input?

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      129. Is full participation by members in regularly held team meetings guaranteed?

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      130. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      131. What is the context?

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      132. What is in the scope and what is not in scope?

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      133. Do you have a Self service store success story or case study ready to tell and share?

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      134. Have specific policy objectives been defined?

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      135. Has a team charter been developed and communicated?

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      136. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      137. What critical content must be communicated – who, what, when, where, and how?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Self service store Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How can a Self service store test verify your ideas or assumptions?

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      2. Why do the measurements/indicators matter?

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      3. What is the cost of rework?

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      4. Which Self service store impacts СКАЧАТЬ