Directory Assistance Service A Complete Guide - 2020 Edition. Gerardus Blokdyk

Чтение книги онлайн.

СКАЧАТЬ

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Directory Assistance Service Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Are actual costs in line with budgeted costs?

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      2. Is a follow-up focused external Directory Assistance Service review required?

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      3. Are you able to realize any cost savings?

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      4. What are allowable costs?

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      5. Where is it measured?

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      6. How will the Directory Assistance Service data be analyzed?

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      7. Does management have the right priorities among projects?

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      8. How do you verify Directory Assistance Service completeness and accuracy?

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      9. Why do you expend time and effort to implement measurement, for whom?

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      10. What is the cause of any Directory Assistance Service gaps?

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      11. What causes mismanagement?

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      12. How do you control the overall costs of your work processes?

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      13. How do you focus on what is right -not who is right?

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      14. What are the uncertainties surrounding estimates of impact?

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      15. What causes innovation to fail or succeed in your organization?

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      16. How do you aggregate measures across priorities?

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      17. How will you measure your Directory Assistance Service effectiveness?

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      18. Are there measurements based on task performance?

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      19. How can you reduce costs?

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      20. Are the measurements objective?

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      21. How do your measurements capture actionable Directory Assistance Service information for use in exceeding your customers expectations and securing your customers engagement?

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      22. What drives O&M cost?

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      23. Are there competing Directory Assistance Service priorities?

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      24. How do you verify performance?

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      25. What measurements are being captured?

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      26. What are the operational costs after Directory Assistance Service deployment?

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      27. What measurements are possible, practicable and meaningful?

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      28. Is there an opportunity to verify requirements?

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      29. Do you have any cost Directory Assistance Service limitation requirements?

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      30. How do you measure lifecycle phases?

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      31. What methods are feasible and acceptable to estimate the impact of reforms?

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      32. Why do the measurements/indicators matter?

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      33. Who should receive measurement reports?

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      34. What are your customers expectations and measures?

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      35. How much does it cost?

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      36. How can you reduce the costs of obtaining inputs?

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      37. Do you verify that corrective actions were taken?

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      38. What causes investor action?

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      39. What evidence is there and what is measured?

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      40. When are costs are incurred?

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      41. What does a Test Case verify?

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