Directory Assistance Service A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ and capable to perform the work? Has everyone contributed?

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      9. What sort of initial information to gather?

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      10. Has a team charter been developed and communicated?

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      11. When are meeting minutes sent out? Who is on the distribution list?

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      12. Who are the Directory Assistance Service improvement team members, including Management Leads and Coaches?

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      13. Who is gathering Directory Assistance Service information?

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      14. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      15. What are the compelling stakeholder reasons for embarking on Directory Assistance Service?

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      16. What are (control) requirements for Directory Assistance Service Information?

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      17. Who defines (or who defined) the rules and roles?

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      18. What system do you use for gathering Directory Assistance Service information?

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      19. What customer feedback methods were used to solicit their input?

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      20. Has everyone on the team, including the team leaders, been properly trained?

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      21. How would you define the culture at your organization, how susceptible is it to Directory Assistance Service changes?

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      22. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      23. Are different versions of process maps needed to account for the different types of inputs?

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      24. How do you think the partners involved in Directory Assistance Service would have defined success?

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      25. What information do you gather?

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      26. How often are the team meetings?

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      27. What scope to assess?

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      28. What is the definition of Directory Assistance Service excellence?

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      29. Do you all define Directory Assistance Service in the same way?

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      30. What intelligence can you gather?

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      31. Is Directory Assistance Service linked to key stakeholder goals and objectives?

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      32. Are required metrics defined, what are they?

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      33. How and when will the baselines be defined?

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      34. What is the scope of Directory Assistance Service?

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      35. Has your scope been defined?

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      36. How do you gather requirements?

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      37. What are the tasks and definitions?

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      38. Are accountability and ownership for Directory Assistance Service clearly defined?

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      39. Are there any constraints known that bear on the ability to perform Directory Assistance Service work? How is the team addressing them?

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      40. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      41. What gets examined?

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      42. Do you have organizational privacy requirements?

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      43. What key stakeholder process output measure(s) does Directory Assistance Service leverage and how?

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      44. How do you keep key subject matter experts in the loop?

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      45. Have the customer needs been translated into specific, measurable requirements? How?

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      46. What are the record-keeping requirements of Directory Assistance Service activities?

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      47. How do you gather the stories?

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      48. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      49. What information should you gather?

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      50. Have all basic functions of Directory Assistance Service been defined?

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      51. Does the team have regular meetings?

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