Directory Assistance Service A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ Scope of sensitive information?

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      96. Is the work to date meeting requirements?

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      97. Is scope creep really all bad news?

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      98. Has a Directory Assistance Service requirement not been met?

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      99. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      100. What is in scope?

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      101. Has a project plan, Gantt chart, or similar been developed/completed?

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      102. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      103. Are task requirements clearly defined?

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      104. What would be the goal or target for a Directory Assistance Service’s improvement team?

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      105. What critical content must be communicated – who, what, when, where, and how?

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      106. What happens if Directory Assistance Service’s scope changes?

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      107. How does the Directory Assistance Service manager ensure against scope creep?

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      108. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      109. Are all requirements met?

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      110. What is the context?

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      111. What defines best in class?

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      112. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      113. What is the worst case scenario?

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      114. Is the team equipped with available and reliable resources?

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      115. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      116. Will team members regularly document their Directory Assistance Service work?

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      117. Are audit criteria, scope, frequency and methods defined?

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      118. What is in the scope and what is not in scope?

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      119. Are customer(s) identified and segmented according to their different needs and requirements?

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      120. Who is gathering information?

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      121. Is there any additional Directory Assistance Service definition of success?

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      122. Have specific policy objectives been defined?

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      123. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      124. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      125. When is the estimated completion date?

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      126. Are roles and responsibilities formally defined?

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      127. What constraints exist that might impact the team?

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      128. Are the Directory Assistance Service requirements testable?

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      129. The political context: who holds power?

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      130. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      131. How can the value of Directory Assistance Service be defined?

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      132. Is Directory Assistance Service currently on schedule according to the plan?

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      133. How do you build the right business case?

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      134. How did the Directory Assistance Service manager receive input to the development of a Directory Assistance Service improvement plan and the estimated completion dates/times of each activity?

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      135. Is special Directory Assistance Service user knowledge required?

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      136. What Directory Assistance Service requirements should be gathered?

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      137. Who approved the Directory Assistance Service scope?

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      138. What is the definition of success?

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