Resource Intensity A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ What is the worst case scenario?

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      105. What customer feedback methods were used to solicit their input?

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      106. How are consistent Resource intensity definitions important?

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      107. Is the Resource intensity scope manageable?

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      108. What is the scope of Resource intensity?

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      109. Are stakeholder processes mapped?

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      110. What are the Resource intensity use cases?

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      111. Are all requirements met?

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      112. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      113. What information do you gather?

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      114. What knowledge or experience is required?

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      115. Are customer(s) identified and segmented according to their different needs and requirements?

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      116. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      117. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      118. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      119. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      120. What was the context?

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      121. Are there different segments of customers?

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      122. Has a high-level ‘as is’ process map been completed, verified and validated?

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      123. Are audit criteria, scope, frequency and methods defined?

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      124. What sources do you use to gather information for a Resource intensity study?

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      125. How do you manage changes in Resource intensity requirements?

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      126. Is the team equipped with available and reliable resources?

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      127. What scope do you want your strategy to cover?

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      128. Has the direction changed at all during the course of Resource intensity? If so, when did it change and why?

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      129. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      130. Have the customer needs been translated into specific, measurable requirements? How?

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      131. What are the Resource intensity tasks and definitions?

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      132. What are the compelling stakeholder reasons for embarking on Resource intensity?

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      133. What is out of scope?

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      134. Has your scope been defined?

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      135. What key stakeholder process output measure(s) does Resource intensity leverage and how?

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      136. How do you gather Resource intensity requirements?

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      137. How do you manage unclear Resource intensity requirements?

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      138. What is a worst-case scenario for losses?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Resource intensity Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are hidden Resource intensity quality costs?

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      2. Why do the measurements/indicators matter?

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      3. What disadvantage does this cause for the user?

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      4. Are there measurements based on task performance?

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      5. СКАЧАТЬ