Public Service Management A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ Have the customer needs been translated into specific, measurable requirements? How?

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      96. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      97. Is the Public service management scope complete and appropriately sized?

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      98. Are there different segments of customers?

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      99. What is the definition of Public service management excellence?

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      100. What sort of initial information to gather?

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      101. Scope of sensitive information?

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      102. What intelligence can you gather?

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      103. Is there any additional Public service management definition of success?

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      104. Where can you gather more information?

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      105. Is the work to date meeting requirements?

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      106. What defines best in class?

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      107. What are the record-keeping requirements of Public service management activities?

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      108. How do you manage changes in Public service management requirements?

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      109. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      110. Does the scope remain the same?

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      111. What customer feedback methods were used to solicit their input?

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      112. What is the scope of the Public service management effort?

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      113. How do you gather the stories?

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      114. Are approval levels defined for contracts and supplements to contracts?

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      115. What are the requirements for audit information?

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      116. How can the value of Public service management be defined?

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      117. How are consistent Public service management definitions important?

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      118. How do you keep key subject matter experts in the loop?

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      119. Who is gathering Public service management information?

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      120. Is the Public service management scope manageable?

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      121. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      122. Have specific policy objectives been defined?

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      123. What is the scope of Public service management?

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      124. What are the dynamics of the communication plan?

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      125. What system do you use for gathering Public service management information?

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      126. Do you have organizational privacy requirements?

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      127. Do you have a Public service management success story or case study ready to tell and share?

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      128. What knowledge or experience is required?

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      129. How would you define Public service management leadership?

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      130. How will the Public service management team and the group measure complete success of Public service management?

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      131. How do you hand over Public service management context?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Public service management Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      2. What are the costs and benefits?

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