Public Service Management A Complete Guide - 2020 Edition. Gerardus Blokdyk
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Название: Public Service Management A Complete Guide - 2020 Edition
Автор: Gerardus Blokdyk
Издательство: Ingram
Жанр: Зарубежная деловая литература
isbn: 9781867457503
isbn:
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Public Service Management Scorecard on the second next page of the Self-Assessment.
Your completed Public Service Management Scorecard will give you a clear presentation of which Public Service Management areas need attention.
Public Service Management
Scorecard Example
Example of how the finalized Scorecard can look like:
Public Service Management
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Public Service Management
Scorecard Example13
Public Service Management
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:29
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:59
CRITERION #5: IMPROVE:76
CRITERION #6: CONTROL:92
CRITERION #7: SUSTAIN:104
Public Service Management and Managing Projects, Criteria for Project Managers:129
1.0 Initiating Process Group: Public Service Management130
1.1 Project Charter: Public Service Management132
1.2 Stakeholder Register: Public Service Management134
1.3 Stakeholder Analysis Matrix: Public Service Management135
2.0 Planning Process Group: Public Service Management137
2.1 Project Management Plan: Public Service Management140
2.2 Scope Management Plan: Public Service Management142
2.3 Requirements Management Plan: Public Service Management144
2.4 Requirements Documentation: Public Service Management146
2.5 Requirements Traceability Matrix: Public Service Management148
2.6 Project Scope Statement: Public Service Management150
2.7 Assumption and Constraint Log: Public Service Management152
2.8 Work Breakdown Structure: Public Service Management154
2.9 WBS Dictionary: Public Service Management156
2.10 Schedule Management Plan: Public Service Management159
2.11 Activity List: Public Service Management161
2.12 Activity Attributes: Public Service Management163
2.13 Milestone List: Public Service Management165
2.14 Network Diagram: Public Service Management167
2.15 Activity Resource Requirements: Public Service Management169
2.16 Resource Breakdown Structure: Public Service Management170
2.17 Activity Duration Estimates: Public Service Management172
2.18 Duration Estimating Worksheet: Public Service Management174
2.19 Project Schedule: Public Service Management176
2.20 Cost Management Plan: Public Service Management178
2.21 Activity Cost Estimates: Public Service Management180
2.22 Cost Estimating Worksheet: Public Service Management182
2.23 Cost Baseline: Public Service Management184
2.24 Quality Management Plan: Public Service Management186
2.25 Quality Metrics: Public Service Management188
2.26 Process Improvement Plan: Public Service Management190
2.27 Responsibility Assignment Matrix: Public Service Management192
2.28 Roles and Responsibilities: Public Service Management194
2.29 Human Resource Management Plan: Public Service Management196
2.30 Communications Management Plan: Public Service Management198
2.31 Risk Management Plan: Public Service Management200
2.32 Risk Register: Public Service Management202
2.33 Probability and Impact Assessment: Public Service Management204
2.34 Probability and Impact Matrix: Public Service Management206
2.35 Risk Data Sheet: Public Service Management208
2.36 Procurement Management Plan: Public Service Management210
2.37 СКАЧАТЬ