Maintaining Mission Critical Systems in a 24/7 Environment. Peter M. Curtis

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      1 How much does each minute, hour, or day of operational downtime cost your company if a specific facility is lost?

      2 Have you determined your recovery time objectives for each of your business processes?

      3 Does your financial institution conduct comprehensive business impact analyses (BIA) and risk assessments?

      4 Have you considered disruption scenarios and the likelihood of disruption affecting information services, technology, personnel, facilities, and service providers in your risk assessments?

      5 Have your disruption scenarios included both internal and external sources, such as natural events (e.g., fires, floods, severe weather), technical events (e.g., communication failure, power outages, equipment, and software failure), and malicious activity (e.g., network security attacks, fraud, terrorism)?

      6 Does this BIA identify and prioritize business functions and state the maximum allowable downtime for critical business functions?

      7 Does the BIA estimate data loss and transaction backlog that may result from critical business function downtime?

      8 Have you prepared a list of “critical facilities” to include any location where a critical operation is performed, including all work area environments such as branch backroom operations facilities, headquarters, or data centers?

      9 Have you classified each critical facility using a critical facility ranking/rating system such as the Tier I, II, III, and IV rating categories?

      10 Has a condition assessment been performed on each critical facility?

      11 Has a facility risk assessment been conducted for each of your key critical facilities?

      12 Do you know the critical, essential, and discretionary loads in each critical facility?

      13 Must you comply with the regulatory requirements and guidelines discussed in this chapter?

      14 Are any internal corporate risk and compliance policies applicable?

      15 Have you identified business continuity requirements and expectations?

      16 Has a gap analysis been performed between the capabilities of each company facility and the corresponding business process recovery time objectives residing in that facility?

      17 Based on the gap analysis, have you determined the infrastructure needs for your critical facilities?

      18 Have you considered fault tolerance and maintainability in your facility infrastructure requirements?

      19 Given your new design requirements, have you applied reliability modeling to optimize a cost‐effective solution?

      20 Have you planned for rapid recovery and timely resumption of critical operations following a wide‐scale disruption?

      21 Following the loss of accessibility of staff in at least one major operating location, how will you recover in a timely manner and resume critical operations?

      22 Are you highly confident, through ongoing use or robust testing, that critical internal and external continuity arrangements are effective and compatible?

      23 Have you identified clearing and settlement activities in support of critical financial markets?

      24 Do you employ and maintain sufficient geographically dispersed resources to meet recovery and resumption activities?

      25 Is your organization sure that there is diversity in the labor pool of the primary and backup sites, such that a wide‐scale event would not simultaneously affect the labor pool of both sites?

      26 Do you routinely use or test recovery and resumption arrangements?

      27 Are you familiar with National Fire Protection Association (NFPA) 1600 – Standard on Disaster/Emergency Management and Business Continuity Programs which provides a standardized basis for disaster/emergency management planning and business continuity programs in private and public sectors by providing common program elements, techniques, and processes?