Maintaining Mission Critical Systems in a 24/7 Environment. Peter M. Curtis

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      1 How many operations and maintenance staff do you have within the building?

      2 How many of these staff do you consider to be facilities “subject matter experts?”

      3 How many staff members manage the operations of the building?

      4 Are specific staff members responsible for specific portions of the building infrastructure?

      5 How long has each of your operations and maintenance staff, on average, been in his or her position?

      6 What kind of ongoing training, if any, do you provide for your operations and maintenance staff?

      7 Do training records exist?

      8 Is there a process in place to ensure that training records are maintained and updated?

      9 Is there a process in place that identifies an arrangement for training?

      10 Is there a process in place that ensures the training program is periodically reviewed and identifies changes required?

      11 Is the training you provide general training, or is it specific to an area of infrastructure within the facility?

      12 How do you design changes to your facility systems?

      13 Do you handle documentation management with separate staff, or do you consider it to be the responsibility of the staff making the change?

      1 1 New York City Comptroller William Thompson

      2 2 http://www.breeam.org/newsdetails.jsp?id=672