Critical Incident Response Team A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      98. When is/was the Critical Incident Response Team start date?

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      99. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      100. Are audit criteria, scope, frequency and methods defined?

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      101. Is special Critical Incident Response Team user knowledge required?

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      102. What is out of scope?

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      103. Is Critical Incident Response Team linked to key stakeholder goals and objectives?

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      104. Are roles and responsibilities formally defined?

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      105. Are there different segments of customers?

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      106. Have all basic functions of Critical Incident Response Team been defined?

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      107. Has a team charter been developed and communicated?

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      108. What critical content must be communicated – who, what, when, where, and how?

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      109. What are the core elements of the Critical Incident Response Team business case?

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      110. What defines best in class?

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      111. The political context: who holds power?

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      112. What information do you gather?

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      113. What are the dynamics of the communication plan?

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      114. How can the value of Critical Incident Response Team be defined?

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      115. What system do you use for gathering Critical Incident Response Team information?

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      116. How do you keep key subject matter experts in the loop?

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      117. How will variation in the actual durations of each activity be dealt with to ensure that the expected Critical Incident Response Team results are met?

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      118. What are the rough order estimates on cost savings/opportunities that Critical Incident Response Team brings?

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      119. Will team members perform Critical Incident Response Team work when assigned and in a timely fashion?

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      120. How are consistent Critical Incident Response Team definitions important?

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      121. How do you gather requirements?

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      122. Is the team equipped with available and reliable resources?

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      123. Who defines (or who defined) the rules and roles?

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      124. How often are the team meetings?

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      125. Are different versions of process maps needed to account for the different types of inputs?

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      126. Are resources adequate for the scope?

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      127. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      128. How is the team tracking and documenting its work?

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      129. What are the compelling stakeholder reasons for embarking on Critical Incident Response Team?

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      130. Will a Critical Incident Response Team production readiness review be required?

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      131. Has a project plan, Gantt chart, or similar been developed/completed?

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      132. How do you build the right business case?

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      133. Is scope creep really all bad news?

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      134. What is the context?

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      135. What would be the goal or target for a Critical Incident Response Team’s improvement team?

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      136. Is there a Critical Incident Response Team management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      137. Who is gathering Critical Incident Response Team information?

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      138. What are (control) requirements for Critical Incident Response Team Information?

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      139. Who approved the Critical Incident Response Team scope?

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      140. Have the customer needs been translated into specific, measurable requirements? How?

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