Critical Incident Response Team A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      13. Is it clearly defined in and to your organization what you do?

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      14. What are the tasks and definitions?

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      15. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      16. What are the record-keeping requirements of Critical Incident Response Team activities?

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      17. What Critical Incident Response Team requirements should be gathered?

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      18. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      19. Has the Critical Incident Response Team work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      20. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      21. What is the scope of the Critical Incident Response Team work?

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      22. What customer feedback methods were used to solicit their input?

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      23. How would you define the culture at your organization, how susceptible is it to Critical Incident Response Team changes?

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      24. What is the definition of Critical Incident Response Team excellence?

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      25. What sort of initial information to gather?

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      26. What knowledge or experience is required?

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      27. How have you defined all Critical Incident Response Team requirements first?

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      28. How and when will the baselines be defined?

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      29. What gets examined?

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      30. Are the Critical Incident Response Team requirements complete?

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      31. What are the requirements for audit information?

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      32. How do you manage changes in Critical Incident Response Team requirements?

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      33. What are the Critical Incident Response Team tasks and definitions?

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      34. How do you gather Critical Incident Response Team requirements?

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      35. How would you define Critical Incident Response Team leadership?

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      36. Are there any constraints known that bear on the ability to perform Critical Incident Response Team work? How is the team addressing them?

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      37. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      38. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      39. Who is gathering information?

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      40. Does the team have regular meetings?

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      41. Are all requirements met?

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      42. Have all of the relationships been defined properly?

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      43. What is out-of-scope initially?

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      44. Does the scope remain the same?

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      45. If substitutes have been appointed, have they been briefed on the Critical Incident Response Team goals and received regular communications as to the progress to date?

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      46. How do you think the partners involved in Critical Incident Response Team would have defined success?

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      47. When is the estimated completion date?

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      48. What information should you gather?

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      49. Has/have the customer(s) been identified?

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      50. What happens if Critical Incident Response Team’s scope changes?

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      51. Do you have a Critical Incident Response Team success story or case study ready to tell and share?

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      52. Is the Critical Incident Response Team scope complete and appropriately sized?

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      53. Do you all define Critical Incident Response Team in the same way?

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      54. Who are the Critical Incident Response Team improvement team members, including Management Leads and Coaches?

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