Communication Intelligence A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ Score

      100. Has the direction changed at all during the course of Communication intelligence? If so, when did it change and why?

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      101. Are there different segments of customers?

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      102. What Communication intelligence services do you require?

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      103. What is out of scope?

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      104. How often are the team meetings?

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      105. What sort of initial information to gather?

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      106. Are accountability and ownership for Communication intelligence clearly defined?

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      107. What scope do you want your strategy to cover?

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      108. Is Communication intelligence linked to key stakeholder goals and objectives?

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      109. Is scope creep really all bad news?

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      110. How would you define the culture at your organization, how susceptible is it to Communication intelligence changes?

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      111. How do you gather requirements?

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      112. Are approval levels defined for contracts and supplements to contracts?

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      113. Who is gathering information?

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      114. Is there any additional Communication intelligence definition of success?

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      115. How do you hand over Communication intelligence context?

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      116. What happens if Communication intelligence’s scope changes?

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      117. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      118. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      119. Do you have a Communication intelligence success story or case study ready to tell and share?

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      120. Are audit criteria, scope, frequency and methods defined?

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      121. How and when will the baselines be defined?

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      122. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      123. What is the definition of success?

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      124. What is the worst case scenario?

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      125. Has the Communication intelligence work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      126. What is the scope of Communication intelligence?

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      127. What are the Communication intelligence tasks and definitions?

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      128. Who are the Communication intelligence improvement team members, including Management Leads and Coaches?

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      129. What scope to assess?

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      130. What was the context?

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      131. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Communication intelligence Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What are the current costs of the Communication intelligence process?

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      2. What is your Communication intelligence quality cost segregation study?

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      3. How sensitive must the Communication intelligence strategy be to cost?

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      4. How do you verify the Communication intelligence requirements quality?

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      5. How will costs be allocated?

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      6. How will you measure success?

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      7. СКАЧАТЬ