Communication Intelligence A Complete Guide - 2020 Edition. Gerardus Blokdyk
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Название: Communication Intelligence A Complete Guide - 2020 Edition
Автор: Gerardus Blokdyk
Издательство: Ingram
Жанр: Зарубежная деловая литература
isbn: 9781867459880
isbn:
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Communication Intelligence Scorecard on the second next page of the Self-Assessment.
Your completed Communication Intelligence Scorecard will give you a clear presentation of which Communication Intelligence areas need attention.
Communication Intelligence
Scorecard Example
Example of how the finalized Scorecard can look like:
Communication Intelligence
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Communication Intelligence
Scorecard Example13
Communication Intelligence
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:59
CRITERION #5: IMPROVE:75
CRITERION #6: CONTROL:91
CRITERION #7: SUSTAIN:104
Communication Intelligence and Managing Projects, Criteria for Project Managers:130
1.0 Initiating Process Group: Communication Intelligence131
1.1 Project Charter: Communication Intelligence133
1.2 Stakeholder Register: Communication Intelligence135
1.3 Stakeholder Analysis Matrix: Communication Intelligence136
2.0 Planning Process Group: Communication Intelligence138
2.1 Project Management Plan: Communication Intelligence140
2.2 Scope Management Plan: Communication Intelligence142
2.3 Requirements Management Plan: Communication Intelligence144
2.4 Requirements Documentation: Communication Intelligence146
2.5 Requirements Traceability Matrix: Communication Intelligence148
2.6 Project Scope Statement: Communication Intelligence150
2.7 Assumption and Constraint Log: Communication Intelligence152
2.8 Work Breakdown Structure: Communication Intelligence154
2.9 WBS Dictionary: Communication Intelligence156
2.10 Schedule Management Plan: Communication Intelligence159
2.11 Activity List: Communication Intelligence161
2.12 Activity Attributes: Communication Intelligence163
2.13 Milestone List: Communication Intelligence165
2.14 Network Diagram: Communication Intelligence167
2.15 Activity Resource Requirements: Communication Intelligence169
2.16 Resource Breakdown Structure: Communication Intelligence170
2.17 Activity Duration Estimates: Communication Intelligence172
2.18 Duration Estimating Worksheet: Communication Intelligence174
2.19 Project Schedule: Communication Intelligence176
2.20 Cost Management Plan: Communication Intelligence178
2.21 Activity Cost Estimates: Communication Intelligence180
2.22 Cost Estimating Worksheet: Communication Intelligence182
2.23 Cost Baseline: Communication Intelligence184
2.24 Quality Management Plan: Communication Intelligence186
2.25 Quality Metrics: Communication Intelligence188
2.26 Process Improvement Plan: Communication Intelligence190
2.27 Responsibility Assignment Matrix: Communication Intelligence192
2.28 Roles and Responsibilities: Communication Intelligence194
2.29 Human Resource Management Plan: Communication Intelligence196
2.30 Communications Management Plan: Communication Intelligence198
2.31 Risk Management Plan: Communication Intelligence200
2.32 Risk Register: Communication Intelligence202
2.33 Probability and Impact Assessment: Communication Intelligence204
2.34 Probability and Impact Matrix: Communication Intelligence206
2.35 Risk Data Sheet: Communication Intelligence208
2.36 Procurement Management Plan: Communication Intelligence210
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