Voice Analysis A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ Has your scope been defined?

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      108. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      109. Are roles and responsibilities formally defined?

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      110. How do you catch Voice analysis definition inconsistencies?

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      111. What are the Voice analysis tasks and definitions?

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      112. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      113. Is it clearly defined in and to your organization what you do?

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      114. How are consistent Voice analysis definitions important?

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      115. What constraints exist that might impact the team?

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      116. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      117. How do you gather Voice analysis requirements?

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      118. Has a team charter been developed and communicated?

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      119. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      120. Are different versions of process maps needed to account for the different types of inputs?

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      121. What are the tasks and definitions?

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      122. Has the Voice analysis work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      123. How do you hand over Voice analysis context?

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      124. Is there a clear Voice analysis case definition?

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      125. What Voice analysis services do you require?

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      126. What gets examined?

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      127. Is there any additional Voice analysis definition of success?

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      128. Who is gathering Voice analysis information?

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      129. Who are the Voice analysis improvement team members, including Management Leads and Coaches?

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      130. What was the context?

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      131. When is/was the Voice analysis start date?

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      132. What system do you use for gathering Voice analysis information?

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      133. Does the team have regular meetings?

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      134. Where can you gather more information?

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      135. Are approval levels defined for contracts and supplements to contracts?

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      136. Has a high-level ‘as is’ process map been completed, verified and validated?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Voice analysis Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Why do you expend time and effort to implement measurement, for whom?

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      2. How do you measure efficient delivery of Voice analysis services?

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      3. What are the costs of reform?

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      4. What are the costs and benefits?

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      5. Do you verify that corrective actions were taken?

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      6. How can you measure the performance?

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      7. What are the types and number of measures to use?

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      8. At what cost?

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      9. How do you verify and develop ideas and innovations?

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      10. How will СКАЧАТЬ