IT As A Service A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      8. How will you measure success?

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      9. What is measured? Why?

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      10. Did you tackle the cause or the symptom?

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      11. Who is involved in verifying compliance?

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      12. What is the IT-as-a-Service business impact?

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      13. Are the measurements objective?

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      14. When are costs are incurred?

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      15. Which measures and indicators matter?

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      16. Are actual costs in line with budgeted costs?

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      17. How will you measure your IT-as-a-Service effectiveness?

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      18. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      19. What do you measure and why?

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      20. What users will be impacted?

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      21. How do you measure efficient delivery of IT-as-a-Service services?

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      22. What does your operating model cost?

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      23. What drives O&M cost?

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      24. Which IT-as-a-Service impacts are significant?

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      25. Has a cost center been established?

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      26. What are allowable costs?

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      27. Why a IT-as-a-Service focus?

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      28. What does a Test Case verify?

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      29. What causes extra work or rework?

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      30. What causes mismanagement?

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      31. How will costs be allocated?

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      32. What are your primary costs, revenues, assets?

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      33. How do you verify IT-as-a-Service completeness and accuracy?

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      34. What are the costs of delaying IT-as-a-Service action?

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      35. Is the solution cost-effective?

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      36. Are you taking your company in the direction of better and revenue or cheaper and cost?

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      37. How do you prevent mis-estimating cost?

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      38. What causes investor action?

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      39. How is progress measured?

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      40. What do people want to verify?

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      41. Does management have the right priorities among projects?

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      42. How will your organization measure success?

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      43. Do you have a flow diagram of what happens?

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      44. How much does it cost?

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      45. Does the IT-as-a-Service task fit the client’s priorities?

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      46. Are there measurements based on task performance?

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      47. When a disaster occurs, who gets priority?

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      48. Who should receive measurement reports?

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      49. What are the types and number of measures to use?

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      50. What relevant entities could be measured?

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      51. At what cost?

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      52. Why do the measurements/indicators matter?

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      53. What are the costs of reform?

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      54. How frequently do you track IT-as-a-Service measures?

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      55. How is performance measured?

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      56. Are missed IT-as-a-Service opportunities costing your organization money?

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