IT As A Service A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ How much are sponsors, customers, partners, stakeholders involved in IT-as-a-Service? In other words, what are the risks, if IT-as-a-Service does not deliver successfully?

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      33. What IT-as-a-Service problem should be solved?

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      34. How do you recognize an IT-as-a-Service objection?

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      35. Do you know what you need to know about IT-as-a-Service?

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      36. How do you recognize an objection?

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      37. How many trainings, in total, are needed?

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      38. What should be considered when identifying available resources, constraints, and deadlines?

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      39. Who defines the rules in relation to any given issue?

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      40. What are the IT-as-a-Service resources needed?

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      41. What situation(s) led to this IT-as-a-Service Self Assessment?

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      42. Have you identified your IT-as-a-Service key performance indicators?

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      43. What do employees need in the short term?

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      44. Where is training needed?

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      45. Do you recognize IT-as-a-Service achievements?

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      46. Who should resolve the IT-as-a-Service issues?

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      47. What would happen if IT-as-a-Service weren’t done?

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      48. What is the problem and/or vulnerability?

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      49. What tools and technologies are needed for a custom IT-as-a-Service project?

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      50. When a IT-as-a-Service manager recognizes a problem, what options are available?

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      51. Do you need different information or graphics?

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      52. Are problem definition and motivation clearly presented?

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      53. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      54. What information do users need?

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      55. What are the stakeholder objectives to be achieved with IT-as-a-Service?

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      56. What are the expected benefits of IT-as-a-Service to the stakeholder?

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      57. Who needs to know?

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      58. What problems are you facing and how do you consider IT-as-a-Service will circumvent those obstacles?

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      59. What activities does the governance board need to consider?

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      60. Consider your own IT-as-a-Service project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      61. Will it solve real problems?

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      62. What is the problem or issue?

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      63. Are controls defined to recognize and contain problems?

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      64. For your IT-as-a-Service project, identify and describe the business environment, is there more than one layer to the business environment?

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      65. How are you going to measure success?

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      66. Who are your key stakeholders who need to sign off?

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      67. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      68. Whom do you really need or want to serve?

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      69. What needs to be done?

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      70. What do you need to start doing?

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      71. How do you assess your IT-as-a-Service workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      72. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      73. Are there regulatory / compliance issues?

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      74. Which information does the IT-as-a-Service business case need to include?

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      75. What is the extent or complexity of the IT-as-a-Service problem?

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      76. Think about the people you identified СКАЧАТЬ