IT As A Service A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      103. What intelligence can you gather?

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      104. Are audit criteria, scope, frequency and methods defined?

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      105. Are different versions of process maps needed to account for the different types of inputs?

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      106. What is in scope?

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      107. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      108. What are the dynamics of the communication plan?

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      109. Has a IT-as-a-Service requirement not been met?

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      110. Has everyone on the team, including the team leaders, been properly trained?

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      111. What are the rough order estimates on cost savings/opportunities that IT-as-a-Service brings?

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      112. Has the IT-as-a-Service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      113. Has a high-level ‘as is’ process map been completed, verified and validated?

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      114. Is the IT-as-a-Service scope manageable?

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      115. How would you define IT-as-a-Service leadership?

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      116. Is there a critical path to deliver IT-as-a-Service results?

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      117. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      118. Who is gathering IT-as-a-Service information?

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      119. Is the scope of IT-as-a-Service defined?

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      120. How do you gather IT-as-a-Service requirements?

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      121. What are the core elements of the IT-as-a-Service business case?

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      122. Are the IT-as-a-Service requirements complete?

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      123. How do you manage changes in IT-as-a-Service requirements?

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      124. Who defines (or who defined) the rules and roles?

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      125. What is the definition of success?

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      126. Do you have a IT-as-a-Service success story or case study ready to tell and share?

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      127. What scope to assess?

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      128. Are approval levels defined for contracts and supplements to contracts?

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      129. How do you manage unclear IT-as-a-Service requirements?

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      130. How is the team tracking and documenting its work?

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      131. Is the work to date meeting requirements?

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      132. Are required metrics defined, what are they?

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      133. Are customer(s) identified and segmented according to their different needs and requirements?

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      134. What is the context?

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      135. Is scope creep really all bad news?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the IT-as-a-Service Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How will measures be used to manage and adapt?

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      2. Are supply costs steady or fluctuating?

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      3. Was a business case (cost/benefit) developed?

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      4. Who pays the cost?

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      5. Does a IT-as-a-Service quantification method exist?

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      6. What disadvantage does this cause for the user?

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      7. Are you aware of what СКАЧАТЬ