Enterprise Process Management A Complete Guide - 2020 Edition. Gerardus Blokdyk
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Название: Enterprise Process Management A Complete Guide - 2020 Edition

Автор: Gerardus Blokdyk

Издательство: Ingram

Жанр: Зарубежная деловая литература

Серия:

isbn: 9781867460398

isbn:

СКАЧАТЬ my belief,

      the answer to this question is clearly defined’.

      There are two ways in which you can choose to interpret this statement;

      1.how aware are you that the answer to the question is clearly defined

      2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

      A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

      After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Enterprise Process Management Scorecard on the second next page of the Self-Assessment.

      Your completed Enterprise Process Management Scorecard will give you a clear presentation of which Enterprise Process Management areas need attention.

      Enterprise Process Management

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Enterprise Process Management

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Enterprise Process Management

      Scorecard Example13

      Enterprise Process Management

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:104

      Enterprise Process Management and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: Enterprise Process Management130

      1.1 Project Charter: Enterprise Process Management132

      1.2 Stakeholder Register: Enterprise Process Management134

      1.3 Stakeholder Analysis Matrix: Enterprise Process Management135

      2.0 Planning Process Group: Enterprise Process Management137

      2.1 Project Management Plan: Enterprise Process Management140

      2.2 Scope Management Plan: Enterprise Process Management142

      2.3 Requirements Management Plan: Enterprise Process Management144

      2.4 Requirements Documentation: Enterprise Process Management146

      2.5 Requirements Traceability Matrix: Enterprise Process Management148

      2.6 Project Scope Statement: Enterprise Process Management150

      2.7 Assumption and Constraint Log: Enterprise Process Management153

      2.8 Work Breakdown Structure: Enterprise Process Management155

      2.9 WBS Dictionary: Enterprise Process Management157

      2.10 Schedule Management Plan: Enterprise Process Management159

      2.11 Activity List: Enterprise Process Management161

      2.12 Activity Attributes: Enterprise Process Management163

      2.13 Milestone List: Enterprise Process Management165

      2.14 Network Diagram: Enterprise Process Management167

      2.15 Activity Resource Requirements: Enterprise Process Management169

      2.16 Resource Breakdown Structure: Enterprise Process Management171

      2.17 Activity Duration Estimates: Enterprise Process Management173

      2.18 Duration Estimating Worksheet: Enterprise Process Management175

      2.19 Project Schedule: Enterprise Process Management177

      2.20 Cost Management Plan: Enterprise Process Management179

      2.21 Activity Cost Estimates: Enterprise Process Management181

      2.22 Cost Estimating Worksheet: Enterprise Process Management183

      2.23 Cost Baseline: Enterprise Process Management185

      2.24 Quality Management Plan: Enterprise Process Management187

      2.25 Quality Metrics: Enterprise Process Management189

      2.26 Process Improvement Plan: Enterprise Process Management191

      2.27 Responsibility Assignment Matrix: Enterprise Process Management193

      2.28 Roles and Responsibilities: Enterprise Process Management195

      2.29 Human Resource Management Plan: Enterprise Process Management197

      2.30 Communications Management Plan: Enterprise Process Management199

      2.31 Risk Management Plan: Enterprise Process Management201

      2.32 Risk Register: Enterprise Process Management203

      2.33 Probability and Impact Assessment: Enterprise Process Management205

      2.34 Probability and Impact Matrix: Enterprise Process Management207

      2.35 СКАЧАТЬ