Service Assurance Agent A Complete Guide - 2020 Edition. Gerardus Blokdyk

Чтение книги онлайн.

СКАЧАТЬ What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      54. If substitutes have been appointed, have they been briefed on the Service Assurance Agent goals and received regular communications as to the progress to date?

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      55. What Service Assurance Agent services do you require?

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      56. What are the record-keeping requirements of Service Assurance Agent activities?

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      57. How would you define the culture at your organization, how susceptible is it to Service Assurance Agent changes?

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      58. Is Service Assurance Agent required?

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      59. What would be the goal or target for a Service Assurance Agent’s improvement team?

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      60. How is the team tracking and documenting its work?

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      61. Is there a Service Assurance Agent management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      62. What critical content must be communicated – who, what, when, where, and how?

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      63. Has a project plan, Gantt chart, or similar been developed/completed?

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      64. How do you catch Service Assurance Agent definition inconsistencies?

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      65. What Service Assurance Agent requirements should be gathered?

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      66. Who are the Service Assurance Agent improvement team members, including Management Leads and Coaches?

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      67. Has/have the customer(s) been identified?

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      68. Is there a critical path to deliver Service Assurance Agent results?

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      69. What is the scope of Service Assurance Agent?

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      70. Is Service Assurance Agent linked to key stakeholder goals and objectives?

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      71. Who defines (or who defined) the rules and roles?

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      72. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      73. Is the Service Assurance Agent scope manageable?

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      74. Are roles and responsibilities formally defined?

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      75. Why are you doing Service Assurance Agent and what is the scope?

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      76. What is the worst case scenario?

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      77. Are different versions of process maps needed to account for the different types of inputs?

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      78. What information do you gather?

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      79. Is there any additional Service Assurance Agent definition of success?

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      80. Will team members perform Service Assurance Agent work when assigned and in a timely fashion?

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      81. Have all of the relationships been defined properly?

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      82. Are the Service Assurance Agent requirements testable?

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      83. How would you define Service Assurance Agent leadership?

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      84. The political context: who holds power?

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      85. What are the requirements for audit information?

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      86. What are the rough order estimates on cost savings/opportunities that Service Assurance Agent brings?

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      87. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      88. Where can you gather more information?

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      89. When is the estimated completion date?

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      90. Is the work to date meeting requirements?

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      91. What is the scope of the Service Assurance Agent effort?

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      92. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      93. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      94. Will a Service Assurance Agent production readiness review be required?

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      95. What baselines are required to be defined and managed?

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