Call Data Record A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      106. What sort of initial information to gather?

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      107. What is out of scope?

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      108. What is a worst-case scenario for losses?

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      109. How are consistent Call data record definitions important?

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      110. Is the Call data record scope manageable?

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      111. Who are the Call data record improvement team members, including Management Leads and Coaches?

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      112. What are the requirements for audit information?

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      113. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      114. Is the scope of Call data record defined?

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      115. Is the Call data record scope complete and appropriately sized?

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      116. Is Call data record currently on schedule according to the plan?

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      117. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      118. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      119. How would you define Call data record leadership?

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      120. Is it clearly defined in and to your organization what you do?

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      121. Are roles and responsibilities formally defined?

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      122. What sources do you use to gather information for a Call data record study?

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      123. What is the scope of Call data record?

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      124. What are the tasks and definitions?

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      125. Do you have organizational privacy requirements?

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      126. Is Call data record required?

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      127. Who approved the Call data record scope?

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      128. What are the record-keeping requirements of Call data record activities?

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      129. Has a high-level ‘as is’ process map been completed, verified and validated?

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      130. Are approval levels defined for contracts and supplements to contracts?

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      131. What is the worst case scenario?

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      132. What is the scope of the Call data record work?

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      133. What are the core elements of the Call data record business case?

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      134. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      135. What defines best in class?

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      136. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      137. How would you define the culture at your organization, how susceptible is it to Call data record changes?

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      138. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      139. How do you gather the stories?

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      140. What was the context?

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      141. Has/have the customer(s) been identified?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Call data record Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What relevant entities could be measured?

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      2. What is the Call data record business impact?

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      3. Are the Call data record benefits worth its costs?

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