Call Data Record A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ How have you defined all Call data record requirements first?

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      18. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      19. Has a project plan, Gantt chart, or similar been developed/completed?

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      20. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      21. What information do you gather?

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      22. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      23. What are the rough order estimates on cost savings/opportunities that Call data record brings?

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      24. How do you hand over Call data record context?

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      25. Is special Call data record user knowledge required?

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      26. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      27. How do you manage scope?

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      28. What baselines are required to be defined and managed?

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      29. Have all basic functions of Call data record been defined?

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      30. Is there a Call data record management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      31. Have all of the relationships been defined properly?

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      32. What is out-of-scope initially?

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      33. What scope do you want your strategy to cover?

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      34. What is the context?

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      35. What information should you gather?

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      36. Has a Call data record requirement not been met?

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      37. Do you all define Call data record in the same way?

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      38. What scope to assess?

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      39. What is the definition of success?

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      40. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      41. What are the compelling stakeholder reasons for embarking on Call data record?

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      42. Does the scope remain the same?

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      43. Who is gathering Call data record information?

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      44. What is in scope?

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      45. What customer feedback methods were used to solicit their input?

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      46. Do you have a Call data record success story or case study ready to tell and share?

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      47. Are there any constraints known that bear on the ability to perform Call data record work? How is the team addressing them?

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      48. What would be the goal or target for a Call data record’s improvement team?

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      49. Are accountability and ownership for Call data record clearly defined?

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      50. When are meeting minutes sent out? Who is on the distribution list?

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      51. What is in the scope and what is not in scope?

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      52. Why are you doing Call data record and what is the scope?

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      53. How will variation in the actual durations of each activity be dealt with to ensure that the expected Call data record results are met?

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      54. Are customer(s) identified and segmented according to their different needs and requirements?

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      55. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      56. Are there different segments of customers?

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      57. How is the team tracking and documenting its work?

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      58. How do you think the partners involved in Call data record would have defined success?

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      59. What are (control) requirements for Call data record Information?

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      60. What are the Call data record tasks and definitions?

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