Legal Service Plan A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      74. Are employees recognized for desired behaviors?

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      75. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      76. How are training requirements identified?

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      77. How are the Legal service plan’s objectives aligned to the group’s overall stakeholder strategy?

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      78. Can management personnel recognize the monetary benefit of Legal service plan?

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      79. What problems are you facing and how do you consider Legal service plan will circumvent those obstacles?

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      80. Who needs budgets?

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      81. What do employees need in the short term?

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      82. What are the stakeholder objectives to be achieved with Legal service plan?

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      83. What do you need to start doing?

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      84. Will a response program recognize when a crisis occurs and provide some level of response?

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      85. Are controls defined to recognize and contain problems?

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      86. How do you assess your Legal service plan workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      87. Is the quality assurance team identified?

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      88. What creative shifts do you need to take?

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      89. Where is training needed?

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      90. What training and capacity building actions are needed to implement proposed reforms?

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      91. Which issues are too important to ignore?

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      92. Will Legal service plan deliverables need to be tested and, if so, by whom?

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      93. What is the smallest subset of the problem you can usefully solve?

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      94. Whom do you really need or want to serve?

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      95. Which information does the Legal service plan business case need to include?

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      96. Does the problem have ethical dimensions?

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      97. Does your organization need more Legal service plan education?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Legal service plan Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      2. What are the record-keeping requirements of Legal service plan activities?

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      3. What would be the goal or target for a Legal service plan’s improvement team?

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      4. How does the Legal service plan manager ensure against scope creep?

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      5. Has the direction changed at all during the course of Legal service plan? If so, when did it change and why?

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      6. Are accountability and ownership for Legal service plan clearly defined?

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      7. What scope do you want your strategy to cover?

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      8. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      9. How would you define the culture at your organization, how susceptible is it to Legal service plan changes?

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      10. What information do you gather?

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      11. How often are the team meetings?

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      12. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      13. How are consistent Legal service plan definitions important?

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      14. Is there any additional Legal service plan definition of success?

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