Построение колл-центра по холодным звонкам. Самое полное руководство от специалиста по холодному обзвону. Макс Шишкин

Чтение книги онлайн.

СКАЧАТЬ предоставлен ООО «ЛитРес».

      Прочитайте эту книгу целиком, купив полную легальную версию на ЛитРес.

      Безопасно оплатить книгу можно банковской картой Visa, MasterCard, Maestro, со счета мобильного телефона, с платежного терминала, в салоне МТС или Связной, через PayPal, WebMoney, Яндекс.Деньги, QIWI Кошелек, бонусными картами или другим удобным Вам способом.

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 СКАЧАТЬ