Making Perfect. Teri Ann Lindeberg

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СКАЧАТЬ networking but I think I could do it”…”I would like to participate in finance conferences, to understand the business and sector better”…

      These comments are from two Consultants that are interested in advancing themselves, for which I can only have respect.

      Professional networking, at business club events or at conferences, is a vital part of our business success and it does take practice in order to attain a certain comfort level. Most everyone we meet at such events may become a client or candidate; now, or at some point in the future. Accordingly, I decided that I needed to look into this for the first Consultant commenting above, as well as for others.

      The second Consultant quoted recruits mainly finance professionals, such as Chief Financial Officers, Finance Directors and Chief Accountants. It would likely be beneficial to her, and others in her sector, to attend a finance conference or meeting to better understand the sector – and also to meet potential candidates, or clients, they might not otherwise have known about.

      Employees want:

      • To try new avenues to help increase their results for the company; and

      • To push themselves out of their comfort zone, on occasion.

EDUCATION

      “I would also like additional education in HR”…

      Unfortunately, for this particular person, this is something we are unwilling to offer. She is not currently in an HR position within our company and has never performed in an HR Management role. Furthermore, the cost of the program is not a minor issue to us, especially during this period of economic weakness.

      In this situation, should this person really want an HR education leading to an HR Management role, I believe that she should attend night courses at her own expense. She may get much more satisfaction in having done it all through her own efforts.

      Having said all that, I may consider mobilizing our own HR Manager to give some general HR training to the team, including to this person, to promote better understanding of the role that many of our clients have in their companies.

      Employees want:

      • Things that sometimes have nothing to do with their role;

      • To enhance their education; and

      • What they are unable to get, sometimes, or with their current employer.

MORE WORK/WIDER SCOPE OF WORK

      “More positions”…”Take part in new projects or trainings or to work in other sectors, wider work”…”I am pro-active, I suggested to Nadya that I work with clients and I do now, I am open to anything the company gives me, plus I also act as the help desk guy for the office”…”I like very difficult recruitment assignments, or to work in Marketing”…”I would like to be given help with recruitment tasks, to get used to it”…

      When the work-load is too light and people are under-utilized in their jobs, additional work and loading people up can, I feel, only benefit the employees and the company. I acknowledged this in the comments and requests above.

      The very last comment above came from one of our receptionists. I further asked her whether she had ever been given any tasks from other departments to work on while she performs her reception duties. She replied that she does not get any requests for work or any offers to contribute, where appropriate and needed.

      I was quite surprised to hear this. I then asked if she knew what her direct reporting line was and the manager to whom she is subject to – to which she replied that she did not.

      I immediately sorted out both issues. I assigned her a direct report and instructed the recruitment team to give her some of their administrative work to do, to aid them – but also to help develop her.

      As organized as you may think your company is, I believe that you always need to walk around and check to see if it really is that way. An even more effective method, I feel, is to have one-on-ones with your staff, as I have obviously done in this case.

      Employees want:

      • More work, if not over-burdened, and to be busy;

      • Challenging work and to try different roles; and

      • To be developed for growth positions.

ACCESS TO MANAGEMENT

      “Working closely with Directors and Management team in all offices as we grow”…

      This person would like to work more closely with our Directors’ team and management, which could mean that one day he will also strive to be a member of one of those teams – or, perhaps, he may simply enjoy their company.

      Regardless, I made a note to have Directors and management engage this person more and, out of curiosity, I also made a note to observe this person’s career progression over the next few years.

      Employees want:

      • Closer relations and access to more senior members of the company; and

      • To be a part of the geographical growth of the company.

      Chapter 7

      WHAT TRAINING DID YOU LIKE OR NEED THAT YOU DID NOT GET, AND WHAT EFFECT WOULD THIS HAVE?

      I firmly believe that training is crucial to the success of our business. Accordingly, this was a question for which I was really looking for insightful answers.

PROFESSIONAL DEGREE/CERTIFICATION

      “An ACCA degree is interesting, there are 14 steps and I have completed 1”…”In 1 year maybe get an MBA”…”External training would be management, I partly started an MBA at University, I would like to stay in a sales direction but also manage teams and processes”…”I now have no money myself to get accounting qualifications, but I would love this in the future”…”I understand Staffwell and our systems, but in the future I would like to be trained in systems administration”…

      I am very much in favor of people getting advanced education and degrees. However, as an owner and CEO I have to take into consideration that there is a time and cost commitment involved that may not always benefit the company. Furthermore, the company may not garner any specific benefit from the learned expertise – unless such skills are targeted to our needs and the person stays with the company, which is impossible to guarantee.

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