Service Design. Ben Reason

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Название: Service Design

Автор: Ben Reason

Издательство: Ingram

Жанр: Управление, подбор персонала

Серия:

isbn: 9781933820613

isbn: 0

Аннотация:

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.