Group Text A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      71. Does the scope remain the same?

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      72. What would be the goal or target for a Group text’s improvement team?

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      73. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      74. What is the scope of the Group text effort?

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      75. What knowledge or experience is required?

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      76. Who defines (or who defined) the rules and roles?

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      77. Has a project plan, Gantt chart, or similar been developed/completed?

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      78. How do you hand over Group text context?

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      79. Has the direction changed at all during the course of Group text? If so, when did it change and why?

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      80. What are the rough order estimates on cost savings/opportunities that Group text brings?

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      81. How can the value of Group text be defined?

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      82. Do you all define Group text in the same way?

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      83. Has a high-level ‘as is’ process map been completed, verified and validated?

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      84. What is the definition of Group text excellence?

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      85. Who are the Group text improvement team members, including Management Leads and Coaches?

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      86. What is out of scope?

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      87. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      88. What is the worst case scenario?

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      89. Is the scope of Group text defined?

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      90. What was the context?

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      91. How do you manage scope?

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      92. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      93. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      94. What system do you use for gathering Group text information?

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      95. What gets examined?

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      96. How have you defined all Group text requirements first?

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      97. Is Group text required?

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      98. What are the core elements of the Group text business case?

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      99. Has your scope been defined?

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      100. How do you gather requirements?

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      101. Are there different segments of customers?

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      102. How do you manage unclear Group text requirements?

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      103. What is out-of-scope initially?

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      104. How do you build the right business case?

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      105. What are the dynamics of the communication plan?

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      106. What constraints exist that might impact the team?

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      107. Where can you gather more information?

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      108. What defines best in class?

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      109. Has the Group text work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      110. Do you have organizational privacy requirements?

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      111. Are different versions of process maps needed to account for the different types of inputs?

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      112. Are required metrics defined, what are they?

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      113. When are meeting minutes sent out? Who is on the distribution list?

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      114. Are audit criteria, scope, frequency and methods defined?

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      115. How did the Group text manager receive input to the development of a Group text improvement plan and the estimated completion dates/times of each activity?

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