Quality In Health Care A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      102. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      103. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      104. What are the rough order estimates on cost savings/opportunities that Quality in Health Care brings?

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      105. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      106. Is there any additional Quality in Health Care definition of success?

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      107. How does the Quality in Health Care manager ensure against scope creep?

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      108. How will variation in the actual durations of each activity be dealt with to ensure that the expected Quality in Health Care results are met?

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      109. When is the estimated completion date?

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      110. What are the tasks and definitions?

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      111. What are the dynamics of the communication plan?

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      112. What are the compelling stakeholder reasons for embarking on Quality in Health Care?

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      113. Will team members regularly document their Quality in Health Care work?

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      114. Are there any constraints known that bear on the ability to perform Quality in Health Care work? How is the team addressing them?

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      115. Are required metrics defined, what are they?

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      116. When are meeting minutes sent out? Who is on the distribution list?

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      117. Are accountability and ownership for Quality in Health Care clearly defined?

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      118. What is the scope of Quality in Health Care?

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      119. What is the worst case scenario?

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      120. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      121. How do you gather the stories?

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      122. Is Quality in Health Care linked to key stakeholder goals and objectives?

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      123. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      124. What baselines are required to be defined and managed?

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      125. What is a worst-case scenario for losses?

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      126. Is there a Quality in Health Care management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      127. Is there a critical path to deliver Quality in Health Care results?

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      128. How can the value of Quality in Health Care be defined?

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      129. How will the Quality in Health Care team and the group measure complete success of Quality in Health Care?

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      130. Are customer(s) identified and segmented according to their different needs and requirements?

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      131. How are consistent Quality in Health Care definitions important?

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      132. What is the scope of the Quality in Health Care effort?

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      133. Who is gathering Quality in Health Care information?

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      134. What sort of initial information to gather?

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      135. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      136. What gets examined?

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      137. What is out-of-scope initially?

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      138. How would you define Quality in Health Care leadership?

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      139. Is the team equipped with available and reliable resources?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Quality in Health Care Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 СКАЧАТЬ