Customer Experience Management Integration A Complete Guide - 2020 Edition. Gerardus Blokdyk

Чтение книги онлайн.

СКАЧАТЬ What is the definition of Customer experience management integration excellence?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Customer experience management integration Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Do you have an issue in getting priority?

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      2. How are costs allocated?

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      3. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      4. What details are required of the Customer experience management integration cost structure?

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      5. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      6. What are your operating costs?

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      7. How will costs be allocated?

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      8. How do you verify performance?

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      9. What are the strategic priorities for this year?

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      10. How do you aggregate measures across priorities?

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      11. How can you reduce costs?

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      12. How do you prevent mis-estimating cost?

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      13. Where can you go to verify the info?

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      14. How frequently do you track Customer experience management integration measures?

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      15. How can you measure Customer experience management integration in a systematic way?

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      16. What does your operating model cost?

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      17. What is the total fixed cost?

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      18. What would it cost to replace your technology?

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      19. What are the estimated costs of proposed changes?

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      20. What are the costs of reform?

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      21. Are supply costs steady or fluctuating?

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      22. How do you verify and validate the Customer experience management integration data?

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      23. What drives O&M cost?

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      24. How will you measure your Customer experience management integration effectiveness?

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      25. Are the measurements objective?

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      26. What is the cause of any Customer experience management integration gaps?

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      27. How do you quantify and qualify impacts?

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      28. Who is involved in verifying compliance?

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      29. How can you measure the performance?

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      30. What happens if cost savings do not materialize?

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      31. Which Customer experience management integration impacts are significant?

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      32. Among the Customer experience management integration product and service cost to be estimated, which is considered hardest to estimate?

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      33. Did you tackle the cause or the symptom?

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      34. At what cost?

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      35. How will effects be measured?

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      36. What are the Customer experience management integration investment costs?

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      37. What are your key Customer experience management integration organizational performance measures, including key short and longer-term financial measures?

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      38. How will you measure success?

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      39. What can be used to verify compliance?

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      40. СКАЧАТЬ