Trade Customer A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      60. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      61. Are there different segments of customers?

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      62. Is Trade customer linked to key stakeholder goals and objectives?

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      63. How can the value of Trade customer be defined?

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      64. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      65. Do you have organizational privacy requirements?

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      66. What are the compelling stakeholder reasons for embarking on Trade customer?

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      67. When is the estimated completion date?

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      68. What is the scope of the Trade customer work?

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      69. What sort of initial information to gather?

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      70. What is out-of-scope initially?

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      71. Has the direction changed at all during the course of Trade customer? If so, when did it change and why?

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      72. Has the Trade customer work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      73. What sources do you use to gather information for a Trade customer study?

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      74. Does the scope remain the same?

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      75. Is the work to date meeting requirements?

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      76. What is in the scope and what is not in scope?

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      77. Is it clearly defined in and to your organization what you do?

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      78. Are audit criteria, scope, frequency and methods defined?

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      79. What Trade customer services do you require?

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      80. How do you manage changes in Trade customer requirements?

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      81. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      82. What baselines are required to be defined and managed?

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      83. How often are the team meetings?

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      84. How would you define Trade customer leadership?

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      85. What are the record-keeping requirements of Trade customer activities?

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      86. What are the tasks and definitions?

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      87. Do you all define Trade customer in the same way?

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      88. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      89. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      90. Has a project plan, Gantt chart, or similar been developed/completed?

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      91. Who is gathering Trade customer information?

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      92. Where can you gather more information?

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      93. Is Trade customer currently on schedule according to the plan?

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      94. What information do you gather?

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      95. Who approved the Trade customer scope?

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      96. How did the Trade customer manager receive input to the development of a Trade customer improvement plan and the estimated completion dates/times of each activity?

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      97. If substitutes have been appointed, have they been briefed on the Trade customer goals and received regular communications as to the progress to date?

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      98. Do you have a Trade customer success story or case study ready to tell and share?

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      99. How do you gather the stories?

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      100. Are roles and responsibilities formally defined?

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      101. What is the worst case scenario?

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      102. How do you think the partners involved in Trade customer would have defined success?

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      103. Has/have the customer(s) been identified?

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