Digital Customer Experience A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      84. What are your customers expectations and measures?

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      85. What is the Digital customer experience business impact?

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      86. What can be used to verify compliance?

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      87. How do you verify your resources?

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      88. How are costs allocated?

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      89. Do you have any cost Digital customer experience limitation requirements?

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      90. Has a cost center been established?

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      91. Is the solution cost-effective?

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      92. What causes extra work or rework?

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      93. Where is the cost?

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      94. What are your key Digital customer experience organizational performance measures, including key short and longer-term financial measures?

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      95. Why do you expend time and effort to implement measurement, for whom?

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      96. How will effects be measured?

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      97. What relevant entities could be measured?

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      98. Who pays the cost?

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      99. What is measured? Why?

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      100. Was a business case (cost/benefit) developed?

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      101. Do you effectively measure and reward individual and team performance?

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      102. What harm might be caused?

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      103. Why do the measurements/indicators matter?

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      104. Do you verify that corrective actions were taken?

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      105. How can you manage cost down?

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      106. Are supply costs steady or fluctuating?

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      107. How will you measure success?

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      108. How to cause the change?

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      109. Among the Digital customer experience product and service cost to be estimated, which is considered hardest to estimate?

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      110. What are the costs?

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      111. What is your Digital customer experience quality cost segregation study?

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      112. Have you included everything in your Digital customer experience cost models?

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      113. Does a Digital customer experience quantification method exist?

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      114. What causes mismanagement?

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      115. How do you verify and validate the Digital customer experience data?

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      116. How much does it cost?

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      117. Are the measurements objective?

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      118. What evidence is there and what is measured?

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      119. Will Digital customer experience have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      120. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      121. How do your measurements capture actionable Digital customer experience information for use in exceeding your customers expectations and securing your customers engagement?

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      122. How do you measure lifecycle phases?

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      123. How are measurements made?

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      124. Are indirect costs charged to the Digital customer experience program?

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      125. How do you verify the authenticity of the data and information used?

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      126. How is progress measured?

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      127. What are the current costs of the Digital customer experience process?

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