Digital Customer Experience A Complete Guide - 2020 Edition. Gerardus Blokdyk

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СКАЧАТЬ experience cost structure?

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      37. When a disaster occurs, who gets priority?

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      38. How sensitive must the Digital customer experience strategy be to cost?

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      39. What are the costs of delaying Digital customer experience action?

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      40. What potential environmental factors impact the Digital customer experience effort?

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      41. Where is it measured?

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      42. What does your operating model cost?

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      43. What are the Digital customer experience key cost drivers?

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      44. How do you verify and develop ideas and innovations?

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      45. Are you able to realize any cost savings?

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      46. Are there measurements based on task performance?

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      47. What disadvantage does this cause for the user?

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      48. How do you control the overall costs of your work processes?

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      49. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      50. Are you aware of what could cause a problem?

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      51. What does losing customers cost your organization?

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      52. What drives O&M cost?

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      53. Did you tackle the cause or the symptom?

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      54. At what cost?

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      55. What measurements are possible, practicable and meaningful?

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      56. What are hidden Digital customer experience quality costs?

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      57. How can you measure the performance?

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      58. Which Digital customer experience impacts are significant?

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      59. What is the total cost related to deploying Digital customer experience, including any consulting or professional services?

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      60. Are Digital customer experience vulnerabilities categorized and prioritized?

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      61. Do the benefits outweigh the costs?

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      62. What are you verifying?

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      63. How will success or failure be measured?

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      64. When should you bother with diagrams?

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      65. How do you verify Digital customer experience completeness and accuracy?

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      66. How do you verify performance?

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      67. Who is involved in verifying compliance?

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      68. How long to keep data and how to manage retention costs?

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      69. How will your organization measure success?

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      70. How do you aggregate measures across priorities?

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      71. What are the Digital customer experience investment costs?

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      72. What measurements are being captured?

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      73. How will measures be used to manage and adapt?

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      74. What would be a real cause for concern?

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      75. What is your decision requirements diagram?

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      76. Why a Digital customer experience focus?

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      77. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Digital customer experience services/products?

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      78. Are missed Digital customer experience opportunities costing your organization money?

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      79. How do you measure variability?

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      80. How do you verify the Digital customer experience requirements quality?

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      81. What does verifying compliance entail?

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      82. What could cause delays in the schedule?

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      83. СКАЧАТЬ