Consumer Directed Health Care A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      10. What gets examined?

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      11. What is the context?

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      12. Is Consumer directed health care currently on schedule according to the plan?

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      13. How will variation in the actual durations of each activity be dealt with to ensure that the expected Consumer directed health care results are met?

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      14. How do you manage scope?

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      15. What are the requirements for audit information?

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      16. How and when will the baselines be defined?

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      17. What scope do you want your strategy to cover?

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      18. What is in scope?

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      19. Are audit criteria, scope, frequency and methods defined?

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      20. When is/was the Consumer directed health care start date?

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      21. Have the customer needs been translated into specific, measurable requirements? How?

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      22. What was the context?

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      23. Are required metrics defined, what are they?

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      24. If substitutes have been appointed, have they been briefed on the Consumer directed health care goals and received regular communications as to the progress to date?

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      25. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      26. Has a team charter been developed and communicated?

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      27. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      28. What is the scope of Consumer directed health care?

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      29. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      30. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      31. Who are the Consumer directed health care improvement team members, including Management Leads and Coaches?

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      32. What are the Consumer directed health care use cases?

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      33. What constraints exist that might impact the team?

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      34. What intelligence can you gather?

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      35. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      36. What are the record-keeping requirements of Consumer directed health care activities?

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      37. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      38. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      39. Has the direction changed at all during the course of Consumer directed health care? If so, when did it change and why?

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      40. Has a high-level ‘as is’ process map been completed, verified and validated?

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      41. Where can you gather more information?

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      42. How have you defined all Consumer directed health care requirements first?

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      43. Have all basic functions of Consumer directed health care been defined?

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      44. What are (control) requirements for Consumer directed health care Information?

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      45. How do you build the right business case?

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      46. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      47. What is the scope?

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      48. How do you hand over Consumer directed health care context?

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      49. Are there any constraints known that bear on the ability to perform Consumer directed health care work? How is the team addressing them?

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      50. What critical content must be communicated – who, what, when, where, and how?

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      51. What Consumer directed health care services do you require?

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