Привітайте своїх хейтерів. Джей Бэр
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Название: Привітайте своїх хейтерів

Автор: Джей Бэр

Издательство: Ранок

Жанр: Управление, подбор персонала

Серия: #PROBusiness

isbn: 978-617-09-5843-3

isbn:

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      Frederick F. Reichheld and W. Earl Sasser Jr., «Zero Defections: Quality Comes to Services», Harvard Business Review, October 1990, https://hbr.org/1990/09/zero-defections-quality-comes-to-services/ar/1 (accessed September 7, 2015).

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      http://gawker.com/british-writer-tracks-down-teen-who-gave-his-book-a-bad-1741713016?utm _ expid= 66866090 -62.YkETBcIMTk2uX1oytHipyg.0.

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