How to Win Client Business When You Don't Know Where to Start. Doug Fletcher

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When appropriately used, warm introductions help break down barriers of human resistance. When we're introduced by a mutual friend, we're much more likely to get to spend some time with a prospective client. For many, accepting a warm introduction is a social courtesy that we extend to a mutual friend.

      Mark lives in San Diego and is a senior director for a company that provides services to law, accounting, and financial firms. Mark and I worked together about 20 years ago and have kept in touch over the years as we progressed through our careers.

      Mark and his team have been researching Bank of America for several months, and feel they are a good fit. His firm does similar work for several large banks in New York. Over beers one warm evening in La Hoya, Mark asks me, “Do you know anyone at Bank of America?”

      I tell him, “Yes, actually, one of my college friends is a senior vice president in their Atlanta office.” And, because I respect and trust Mark, I am happy to provide an introduction.

      Six weeks later, Mark and my college friend at Bank of America have dinner together at the Buckhead Diner in Atlanta. Maybe they will end up doing business together, or maybe not. Time will tell. But it would have been much harder for Mark if it weren't for the warm introduction I provided. An introduction from a mutual friend serves as a social bridge between two strangers. This bridge helps to break down barriers that often exist between two people who have never met.

      Pathway 7: Cold Prospecting (with No Introduction from a Mutual Friend)

      Cold prospecting refers to efforts on your part at meeting someone with whom you would like to do business – without the benefit of an introduction. Cold prospecting represents roughly 12% new client business, according to our survey data.

      Many successful rainmakers have built their careers off of cold prospecting. Cold prospecting can work, it's just that it takes longer to build a relationship with someone who doesn't know you and isn't introduced to you.

      There are two types of cold prospecting. The first is blind prospecting. Molly from Edward Jones was blind prospecting, knocking on doors without any prior research on the prospect. The better and more effective form of prospecting is what is called targeted prospecting. Targeted prospecting is when you have a very specific target audience and have identified a good candidate based upon extensive market research, as was the case with my friend Mark in the previous story.

      When you've done your homework, and you have identified an organization or an individual who you would like to serve, your best option whenever possible is a warm introduction from a mutual friend. But sometimes we simply don't know anyone who can introduce us. In these cases, cold prospecting may be our only option.

Ask anyone who cold prospects for a living and they'll readily admit that it's hard work, and you'll strike out much more often than you'll score. You have to develop thick skin and get used to a lot of rejection. The key is to find common ground with your targeted prospect, something you have in common that serves as a proxy for an introduction from a mutual friend.

Connecting the Dots

      These seven client pathways represent the most common ways in which we land our client business. Each client journey may be as unique as a snowflake, but they often share many similarities.

      Hopefully you're beginning to connect the dots between the client's buying decision journey and the five rainmaker skills. Laying this foundation of consumer behavior and human psychology helps to better understand why the rainmaker skills are so effective.

      Now that we're armed with an understanding of how clients buy and where clients come from, it's time to roll up our sleeves and learn the five rainmaker skills. Before we do, there's one last topic we need to discuss. This is the last thing we need to cover before learning the rainmaker skills – I promise.

      What if we don't want to sell our services? What if we self‐identify as an introvert? Aren't all rainmakers highly sociable extroverts? The short answer is no. My experiences and those of many other highly skilled rainmakers indicate that there are many ways to win client business; unique approaches tailored to our own strengths and preferences. Let's squash this myth of the extroverted rainmaker before we go any further. If we're to become successful at winning client business, we have to first understand that there is no one right way.

References

      1 Molly from Edward Jones story: Inspired by real characters known by the author.

      2 The Seven Most Common Client Pathways: Survey conducted by Fletcher & Company, LLC, 2020. https://www.fletcherandcompany.net/new-client-pathways-survey-findings/.

      3 Paddy Fleming story: Interview by How to Win Client Business research team, 2020.

      4 Chuck McDonald story: Interview by How to Win Client Business research team, 2020.

      5 Sarah and Richard story: Inspired by real characters known by the author. Names and locations have been changed.

      6 Mark story: Inspired by real characters known by the author. Names and locations have been changed.

CHAPTER 4 Rainmaking for Introverts and People Who Don't Want to Sell: Winning Client Business While Being True to Yourself

      At its core, the idea of purpose is that what we do matters to people other than ourselves.

      —Angela Duckworth, author, Grit: The Power of Passion and Perseverance

      Carl Jung, the father of modern personality theory, first introduced the world to the concept of introversion and extroversion in his 1921 classic Psychological Types. According to Jung:

      Introverts are drawn to the inner world of thought and feeling, extroverts to the external life of people and activities.

If we accept the premise that we have to become rainmakers if we are to become partner – or for our solo practice to thrive – this creates an interesting conundrum for a big swath of us. Marketing ourselves is viewed as the realm of the outgoing, the charismatic, those with the gift of gab. There's a reason why we think this way. And to understand why, we need to go back over 100 years.

      According to cultural historian Warren Susman, Jung's theories spawned a shift in early twentieth‐century American societal values away from a Culture of Character to a Culture of Personality. In the Culture of Character of the 1800s, the ideal self was serious, disciplined, and honorable. In the emerging Culture of Personality of the twentieth century, Americans became captivated by those who were bold and entertaining.

      This shift in American thinking is exemplified by the success of Dale Carnegie. Born into humble beginnings in rural Missouri in 1902, Dale went on to become a best‐selling author and leader of the emerging American belief that the world is ruled by extroverts. According to Susman:

      Carnegie's metamorphosis from farmboy to salesman to public‐speaking icon is also the story of the rise of the Extroverted Ideal. Carnegie's journey reflected a cultural evolution that reached a tipping point around the turn of the twentieth century, changing forever who we are and whom we admire, how we act at job interviews and what we look for in an employee, how we court our mates and raise our children.

      America's СКАЧАТЬ