MCA Microsoft 365 Teams Administrator Study Guide. Ben Lee

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FIGURE 1.10 Microsoft Teams admin center

      TEAMS

      You can view, modify, and create teams for your organization as well as control settings relating to team creation, such as templates and policy settings (such as restricting the use of private channels).

      DEVICES

      This section gives visibility of (most) hardware devices connected to your Teams deployment. They are grouped by device type as they can have different management requirements, so meeting room hardware is separate from desk phones, etc.

      LOCATIONS

This section contains settings related to your physical environment, such as networking topology details and office addresses. These are used mainly for either helping correctly handle calls to emergency services (via telephony) or helping to identify sites/subnets in call reports.

      USERS

      This section gives information about all Teams-enabled users in the environment. If you search for and click a user, you get a nice dashboard showing the user's call history for the past seven days, and you can dig into the call analytics to help identify any issues on specific calls. You can also view/modify the user-level policy settings that are applied or revert the user to using the org-wide default.

      MEETINGS

      This section lets you configure settings related to either Teams Meetings or Live Meetings (used for broadcast-style larger events). Here you can control some elements of branding (for example, including a company logo) or settings relating to guest behavior.

      MESSAGING POLICY

      This section lets you control chat functionality (either one to one or inside channels) such as the ability to delete messages or the use of images, stickers, and Giphys (animated images from a third-party service).

      TEAMS APPS

      Teams allows expansion through integrations with additional applications (both first and third party). Here you can control and manage what apps are available to your users for use inside Teams, as well as upload and distribute your own.

      VOICE

      This section controls the settings used to manage telephony functionality in Teams. You can view/manage numbers associated with your tenant, create and manage dialing rules, and view any gateways used for calling.

      POLICY PACKAGES

      This is a relatively new piece of functionality that Microsoft is introducing because it has recognized that many organizations need to apply the same policies across groups of their users in one go. In the future, you will be able to create bundles of policies to apply to the different types of users in your organization in one go. For now, Microsoft provides a number of pre-created packages that you cannot edit but may still be helpful in applying settings in bulk.

      ANALYTICS AND REPORTS

      This lets you view and track different usage information of Teams in your environment. You can also download the data to save and manipulate as you need. Don't underestimate how helpful this can be if you are embarking on a company-wide Teams deployment, as this can help show you where uptake is slow.

      ORG-WIDE SETTINGS

This section lets you control some settings that apply across all users in your organization, such as coexistence settings with Skype for Business and controlling guest behavior in Teams.

      PLANNING

      This section offers tailored advice for help in deploying workloads in Teams such as completing a Skype for Business upgrade. This section also contains a network planning tool that you can use to model your network and perform network capacity planning.

      Call Quality Dashboard

Found at cqd.teams.microsoft.com (see Figure 1.11), the Call Quality Dashboard (CQD) is used to detect trends in the quality of real-time media for your users in Teams. When users are making/receiving calls or participating in meetings, data is being collected about the calls that is then combined and displayed for analysis in CQD. If you are doing any real-time media stuff with Teams, you want to make sure that you are carrying out regular reviews of CQD so that you can be ahead of any issues that might be causing quality problems for your users. We will be covering how to use CQD in Chapter 6, “Review Usage and Maintain Quality.”