Let's Master American Soft Skills. Raj Boone's Gadasalli

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СКАЧАТЬ dominating the business world, American being one of them and Islamic being the second and the third one, yet to emerge. Peoples of the world irrespective of their race, religion or color have the same hopes and aspirations for a better standard of living for themselves and more so for their progeny. Consumerism will continue to be a dominant force in the foreseeable future. This would create increased competition between local and global interests and only the fittest would survive. This applies not only to corporate entities but also to business persons.

      In this environment of heightened expectations Superior Customer Service and Win- Win negotiation skills assume paramount importance. Time pressures would mount. Stress would naturally follow. Only those executives who are equipped to cope with all this may be expected to thrive in the business world. Hundreds of books have been written on these subjects and hundreds of seminars are conducted all over the world. The essence is distilled here and presented under:

      7 Tips for Superior Customer Service

      7 Tips for Win-Win Negotiations.

      7 Tips for Time Management and

      7 Tips for Stress Management

      As before, feedback from discerning readers for continuous improvement to the contents would be gratefully appreciated.

      Chapter 1

      General information about the USA

•Geography

•The States of the Union

•The Flag

•Government

•Legislature

•Governors

•Official language

•Religion

•Demographics

•Economy

•Education

•Sports and Leisure

•Immigration

•World famous Immigrants

      General Information

      The United States of America was born on the fourth of July in the year 1776. This day is celebrated as Independence Day. It is a national holiday.

      USA is the fourth largest country in the world. It spans about 3600 miles east west and 2000 miles north south. The country is so vast from east to west that it spans four different time zones. When it is 9 a.m. in New York, it is still 6 a.m. in Los Angeles!

      Geography

      The US comprises of 48 contiguous states called the Continental United States and the states of Alaska and Hawai making a total of 50 states. City of Washington in the District of Columbia is the capital. Not to be confused with the state of Washington which lies thousands of miles to the Northwest of Washington D.C.

      The States of the Union

      For the sake of convenient communication each state has been assigned a two letter alphabetical code. For example instead writing Dallas. Texas, it is adequate to write Dallas. TX. The US Postal Service is geared up to recognize the two letter abbreviations. Here is the full list of states and their two letter abbreviations.

      Alabama. AL, Alaska. AK, Arizona. AZ,

      Arkansas. AR, California. CA, Colorado. CO, Connecticut. CT, Delaware. DE, Florida. FL,

      Georgia. GA, Hawaii. HI, Idaho. ID. Illinois. IL.

      Indiana. IN, Iowa. IA, Kansas. KA, Kentucky. KY, Louisiana. LA, Maine. ME, Maryland. MD, Massachusetts. MA, Michigan. MI,

      Minnesota. MN. Mississippi. MS, Missouri. MO.

      Montana. MT. Nebraska. NE, Nevada. NV,

      New Hampshire. NH, New Jersey. NJ,

      New Mexico. NM, New York. NY.

      North Carolina. NC, North Dakota. ND.

      Ohio. OH, Oklahoma. OK.

      Oregon. OR. Pennsylvania. PA, Rhode Island. RI,

      South Carolina. SC, South Dakota. SD.

      Tennessee. TN. Texas. TX, Utah. UT, Vermont, VT. Virginia. VA, Washington. WA, West Virginia. WV, Wisconsin. WI, Wyoming. WY.

      And this is how you identify cities.

      Austin, TX. Buffalo, NY. Chicago, IL.

      Dartmouth, NH. Englewood, CO.

      Richmond, VA, Milwaukee, WI.

      New York, NY. San Francisco, CA.

      The American Flag

      The American flag also referred to as The Star Spangled banner or Stars and Stripes, has 13 stripes representing the original colonies created by early European settlers and 50 stars representing the 50 states of today. Most countries of the world consider their national flags to be sacrosanct but not so the Americans. You can publicly burn or defile the Stars and Stripes! You can claim protection from being prosecuted under the constitutional guarantee of ‘Free Speech’, called the First amendment right.

      Government

      The US has a Federal form of government with three branches, an Executive branch headed by an elected President, a Judiciary appointed by the president and confirmed by the Senate and the Legislative branch called the Congress of the United States, comprising of two chambers – a Senate and a House of Representatives. As per the US Constitution, the President has to be an American by birth. The Whitehouse is the President’s official residence. He works out of the Oval office, which is also situated in the same building.

      The Legislature

      is in a magnificent building called the Capitol and the area is called Capitol Hill. The House of Representatives and the Senate are un this edifice.

      Governors

      Directly elected Governors are the heads of states. New York, Chicago and Los Angeles have City – Governments headed by Mayors. These cities do not come under the jurisdiction of respective Governors.

      Official language

      English is the official Language but there is no official religion.

      Religion

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