How to nail a job interview and stand out from other applicants. Ольга Анатольевна Смагина

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      IT Support Team Leader

      ABC International, Inc., Sacramento, CA

      January 2019-Present

      Managed major internet and software security for the executive department

      Trained 50+ Junior IT support specialists

      Managed a team of 10 Senior IT support specialists

      Network and hardware troubleshooting

      Eliminated security breaches by updating software versions and installing new software when necessary.

      Calculated system capacity for new server installation for 300+ desktop computers

      Senior IT Support Technician

      XYZ Company, Los Angeles, CA

      September 2015-January 2019

      Promoted to Senior IT Support Technician from Junior Position 1 year from hiring date

      Trained 20+ Junior IT support technicians and specialists

      Preferred IT support personnel of XYZ Company’s CEO and top executives

      Responded to [Type] customers experiencing connectivity issues and provided step-by-step instructions to resolve issues including rebooting hardware.

      Internet and software security management

      Eliminated security breaches by updating software versions and installing new software when necessary.