Название: Yes to the Mess
Автор: Frank J. Barrett
Издательство: Ingram
Жанр: Экономика
isbn: 9781422183953
isbn:
“Everybody smile!” he ordered his troops, as an embedded CBS News camera caught the scene. “Don’t point your weapons at them. Take a knee! Relax!” The “take a knee” order seemed to buy time, so Hughes followed up by ordering his men to withdraw, and just as suddenly, the situation pivoted once more, and goodwill was restored.
Reporter Dan Baum later interviewed Hughes for a New Yorker account of the incident.14 Where had he learned this strategy? Baum asked. How did he know that pointing his own rifle down and ordering his men to take a knee would tame the crowd? Nowhere, Hughes said in essence. He was making it up on the spot, as he went along.
At first glance, Hughes’s answer would seem to align with the popular understanding of jazz musicians as free-spirited, free-form performers. But in reality his answer goes to the deeper nature of the art form. U.S. military training manuals generally teach two standard responses to situations such as Hughes and the 101st Battalion faced: use helicopter blades to push away angry crowds or fire warning shots. The last step in the training is the final solution: shoot to kill. So when Hughes ordered his men to “get down on one knee and smile,” he was in fact improvising. But his solution was also the result of relentless learning and a disciplined imagination that, in an instant, took into account the complex tribal dynamics that all foreign troops faced in Iraq. Hughes threw out the rules, to be sure, but he didn’t throw out his deeper engagement and his deeper desire to express respect toward the Iraqis. Even under the intense pressure of the moment, he managed to stay fully engaged in the details and in the aggregate. That’s what made the difference, and that’s great jazz in a nutshell.
This book challenges the myths or belief systems we hold about leadership. It’s often assumed that without singular direction, groups turn chaotic or unruly. What we are learning, though, is that without being guided by an outside entity or prescripted plan, a system can self-organize and produce even more efficient and effective outcomes. Think how different this model is from the one we have been taught. We were told that social systems need hierarchy to function and coordinate. But when birds flock, when cities form and expand, there is no controlling singular force. Individuals act unpredictably, and yet a coherent and productive organization emerges. Just as in jazz. The message is provocative: an emergent system is smarter than the individual members. And systems grow smarter over time. The jazz mind-set is one that recognizes the emerging coherence amid constant flux.
In a system of distributed, decentralized control, what are the implications for leadership? How does someone lead “structured chaos”? What is the role of the leader in a group creation? Leaders often must act without full awareness of the consequences of their action, even without any full articulation of what the plan might be or how it is likely to change in progress. That’s organizational life in the twenty-first century. Frequently, only after action is initiated are actual goals and preferences discovered, and it’s only in hindsight that we understand what motivated our judgments and actions. Jazz is all about repeating a theme. In this book, I am laying out the principles of jazz performance to help executives, managers, and leaders, in whatever context, elevate performance by showing them how to break the mold and move beyond the expected.
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