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Freight Brokerage Business. The Staff of Entrepreneur Media, Inc.
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Название: Freight Brokerage Business

Автор: The Staff of Entrepreneur Media, Inc.

Издательство: Ingram

Жанр: Малый бизнес

Серия: Startup Guide

isbn: 9781613083611

isbn:

СКАЧАТЬ perspective clients. However, they also focus on using technology, including their website and social media, to pinpoint and generate new business.

She explained, “We believe in face-to-face communication. I believe in being persistent, without being obnoxious. Sometimes, it’s a matter of being in the right place at the right time when it comes to landing a new client. It’s not uncommon for us to touch base with a prospect every month, for two years or longer, before they give us any business. Persistence is essential.”

Finally, Eliacostas believes that building a positive reputation for honesty is important. “When we’re handling someone’s business and something goes wrong, the shipper knows that we might not have good news, but we’ll always provide the truth. They also know that we’ll have a plan in place to fix or address the problem, and handle things correctly. Our clients know we’re always out in front of every situation, not hiding behind it. Our shippers know us and trust us, and much of that is because we maintain face-to-face, one-on-one contact with them. Plus, we have done our research and understand their needs and concerns,” she concluded.

APPENDIX

Freight Broker Resources

The following is a wealth of resources that will help you establish, manage, and grow your freight brokerage business, learn more about the industry, and achieve long-term success as a broker.

These resources are intended to get you started on your research. They are by no means the only resources out there. In addition to using the resources provided here, get out there and do some investigating in the real world and online.

Associations and Regulatory Agencies

American Trucking Associations

(703) 838-1700

950 N. Glebe Road, #210, Arlington, VA 22203-4181

www.trucking.org

Delta Nu Alpha

An international transportation organization with a focus on education.

(414) 764-3063

www.deltanualpha.org

Federal Motor Carrier Safety Administration United States Department of Transportation

(800) 832-5660

1200 New Jersey Avenue SE, Washington, DC 20590

www.fmcsa.dot.gov

National Association of Small Trucking Companies

(800) 264-8580, (615) 451-4555, fax: (615) 451-0041

104 Stuart Drive, Hendersonville, TN 37075

www.nastc.com

National Association of Women Business Owners

601 Pennsylvania Avenue, NW, South Building, Suite 900, Washington, DC 20004

(800) 556-2926

www.nawbo.org

National Industrial Transportation League

7918 Jones Branch Drive, Suite 300, McLean, VA 22102

(703) 524-5011, fax: (703) 524-5017

www.nitl.org

Surface Transportation Board (STB)

395 E. Street, SW, Washington, DC 20423

(202) 245-0245

www.stb.dot.gov

Transportation Intermediaries Association

An organization for North American transportation intermediaries, including property (freight) brokers, domestic freight forwarders, consolidators, ocean and air forwarders, intermodal marketing companies, perishable commodity brokers, logistics management firms, and motor carriers.

(703) 299-5700, fax: (703) 836-0123

1625 Prince Street, Suite 200, Alexandria, VA 22314

www.tianet.org

Truckload Carriers Association

(703) 838-1950, fax: (703) 836-6610

555 E. Braddock Road, Alexandria, VA 22314

www.truckload.org

U.S. Department of Transportation

1200 New Jersey Avenue, SE, Washington, DC 20590

(202) 366-4000

www.transportation.gov

Online Services and Resources